40 hours in search for lost bags at warehouse
A WOMAN who has spent 40 hours searching a Dublin Airport warehouse over eight separate visits for her lost luggage has revealed her nightmare ordeal.
Ann-Marie Toolen, who arrived home on July 19 while two large suitcases were left behind by baggage handlers in Germany, has vowed not to give up.
Lufthansa claims both bags eventually arrived at Dublin Airport on July 22 and 24 and Ann-Marie spent all of August trying to find them.
Ann-Marie (51) told The Star: “I just wanted my suitcases back. It shouldn’t be this difficult.”
The mum-of-three, from Firhouse in Dublin, has made repeated phone calls, sent texts and emails, and launched appeals on social media.
She even asked for help from champion golfer Shane Lowry (35) after he tweeted two months ago to ask for help to find his missing luggage.
Ann-Marie said: “There are thousands of bags and cases in the warehouse.
Delayed
“Anyone can go in and collect their luggage if they have a delayed/missing incident report number.
“When I mentioned to someone that it wasn’t common knowledge that the bags were there in a warehouse, I was told that they didn’t want hundreds of people turning up to look for their bags.
She added: “I have been eight times now to the warehouse. On the fourth visit on August 22, I found the blue case after weeks of searching for it.
“I am still looking for our second case. Lufthansa says they sent it on July 24 to Dublin, but I cannot get anyone at Dublin Airport to confirm this.
“I cannot make an insurance claim because the airline refuses to admit that it is missing. They say it is in Dublin Airport.”
A spokesperson for Sky Handling Partners told The Star that it is looking into the matter.