Coun­cil had an­swered 42,466 calls by Au­gust

Irish Examiner - County - - News -

Cork County Coun­cil staff, up to Au­gust of this year, dealt with 42,466 calls from the pub­lic.

Its staff handed out 432,000 li­brary books, while 3,023 in­for­ma­tion items were posted on its web­site, which at­tracted, on av­er­age, 196,800 vis­its monthly.

De­tails of staff ac­tiv­i­ties were re­vealed in two re­ports is­sued to county coun­cil­lors.

The li­brary services also fa­cil­i­tated 18,875 in­ter­net ses­sions for the pub­lic and hosted 1,681 events in li­braries through­out the county, at­tended by 21,000 peo­ple.

The cor­po­rate services unit re­ceived 136 Free­dom of In­for­ma­tion re­quests, three of which were In­for­ma­tion Com­mis­sion­ers re­quests. 59 FOI re­quests were granted, 35 part-granted, while 24 were re­fused, on the grounds of per­sonal in­for­ma­tion of third par­ties, or in­for­ma­tion al­ready pub­licly avail­able, re­lat­ing to court pro­ceed­ings, and records not held. A fur­ther 10 FOI re­quests were with­drawn, while de­ci­sions are pend­ing on eight re­quests.

Staff also dealt with 2,433 email in­quiries.

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