Council had answered 42,466 calls by August
Cork County Council staff, up to August of this year, dealt with 42,466 calls from the public.
Its staff handed out 432,000 library books, while 3,023 information items were posted on its website, which attracted, on average, 196,800 visits monthly.
Details of staff activities were revealed in two reports issued to county councillors.
The library services also facilitated 18,875 internet sessions for the public and hosted 1,681 events in libraries throughout the county, attended by 21,000 people.
The corporate services unit received 136 Freedom of Information requests, three of which were Information Commissioners requests. 59 FOI requests were granted, 35 part-granted, while 24 were refused, on the grounds of personal information of third parties, or information already publicly available, relating to court proceedings, and records not held. A further 10 FOI requests were withdrawn, while decisions are pending on eight requests.
Staff also dealt with 2,433 email inquiries.