GREG CLARKE

Sunday Independent (Ireland) - Business & Appointments - - FRONT PAGE -

we mea­sure and cel­e­brate suc­cesses.

As a re­sult, our lat­est em­ployee sat­is­fac­tion sur­vey shows that 74pc of em­ploy­ees are sat­is­fied or very sat­is­fied with their work at Digi­com, a big im­prove­ment from the 47pc recorded the pre­vi­ous year.

I firmly be­lieve that when you ap­pre­ci­ate and fo­cus on your val­ues as a com­pany, you will not only in­crease your chances of suc­cess but you will ac­cel­er­ate it too.

This has been demon­strated by Dr Fred Kiel who, in re­search pub­lished in 2015 in the Har­vard Busi­ness Review, found that lead­ers with high char­ac­ter scores, as ranked by their em­ploy­ees, de­liv­ered stronger busi­ness per­for­mances. In fact, a com­pany with a “high-rank­ing” leader would deliver up to five times greater re­turn on in­vest­ment than other lead­ers.

This was re­gard­less of age, length of ten­ure or po­lit­i­cal be­lief of the in­di­vid­ual. Em­ploy­ees were also hap­pier and more loyal to busi­nesses led by higher-ranked lead­ers. Lead­ers who re­ceived the low­est rank­ings in terms of char­ac­ter had lower

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