I once had a manager client boast to me that he had an ‘open door’ policy. “What does that really mean?” I challenged. “Is your door just open and you’re waiting for people to walk in — or are you going out and actually asking them stuff?”
Don’t be a waiter. Be a seeker. In addition to your communications guidelines, your team can help you hold regular feedback meetings and listening sessions so you know what’s really going on.