Sunday Independent (Ireland) - Business & Appointments - - FRONT PAGE -

I once had a man­ager client boast to me that he had an ‘open door’ pol­icy. “What does that re­ally mean?” I chal­lenged. “Is your door just open and you’re wait­ing for peo­ple to walk in — or are you go­ing out and ac­tu­ally ask­ing them stuff?”

Don’t be a waiter. Be a seeker. In ad­di­tion to your com­mu­ni­ca­tions guide­lines, your team can help you hold reg­u­lar feed­back meet­ings and lis­ten­ing ses­sions so you know what’s re­ally go­ing on.


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