In brief...

What is the future of the humble orange paper train ticket?

“It will be with us for some years to come, but the government is clearly keen on supporting the industry as we move towards ‘frictionless’ travel. Unfortunately there are many hurdles, notably that mobile ticketing cannot support journeys involving travel across multiple train company networks, or even across London.”

What's the next step for ticketing then?

“We always hear from TMCS that business travellers want frictionless travel. The move to etickets, which don't require activation – mtickets do – and which are stored automatically within a travel wallet, moves us closer to making this a reality. The Rail Delivery Group's goal is for industry-wide mobile solutions by 2020.”

How do you spend your time away from the office?

“I love going skiing and travelling in general. I’m also an avid supporter of Brighton & Hove Albion, although that’s not a particularly relaxing pastime at the moment!”