Travel managers benefit from connected tech too
How can technological innovation in business travel be beneficial to travel managers as well as the end user? I was joined by fellow innovators on a panel discussion at the Business Travel Show to tackle this question.
On the panel, we discussed how the customer experience could be improved by sharing data across the supply chain, particularly with travel managers and travel management companies. At Avis Budget Group, this is something we’re doing behind the scenes already, thanks to some strong and well-established relationships with TMCS, as well as new and innovative technologies we have introduced to facilitate this. For example, the Avis Rental Tool (ART) portal enables travel managers to view live rentals for their travellers at any time.
It’s hard to think of a more pressing topic facing businesses today than cyber security. We strongly believe in the importance of using data responsibly and we have invested heavily in our API platform in order to facilitate this. The forthcoming GDPR legislation will simultaneously force people to think differently about data, while also offering an opportunity for organisations to break down silos and collaborate securely both internally and externally.
At Avis Budget Group, we continually seek to provide our customers – both end users and travel managers – with innovative solutions to offer the most convenient, streamlined and stress-free experience possible.
We have invested in connected cars which provide real-time reporting information on a vehicle’s ready-state, service needs, mileage and fuel consumption. In fact, we will have 100,000 connected vehicles in our fleet later this year and have committed to a fully connected global fleet by 2020.
We have also digitalised our range of service offerings – including those offered through Avis and Zipcar – with optimised mobile technology.
My belief is that increased collaboration is key for the business travel industry if suppliers are to realise the full potential of modern technological capabilities.
Only when we truly collaborate across the supply chain to create a seamless end-to-end experience can we confidently claim that business travel offers the personalised and flexible experience that the modern business traveller wants.
This, by default, will offer a better experience to travel managers too.
Wings Travel Management is expanding its risk management offering with the introduction of a specialist disaster and crisis response service. It includes traveller evacuation, search and rescue logistics and emergency medical assistance.
Troop Travel was crowned winner of the 2018 Business Travel Disrupt Award. The company processes a wide range of data to recommend meeting locations for employees coming together from around the world, based on criteria such as cost, convenience and visa requirements.
Xpenditure targets UK
Belgian start-up company Xpenditure has launched in the UK, aiming to eradicate manual expense processes. The app and web portal enable users to record and track travel expenses by scanning a receipt. It claims to reduce the cost of recording and tracking travel expenses by 70% on average.