Moving towards a frictionless future

Travel management is evolving. New and emerging technology is enabling faster and smarter ways to help reduce stress, delays and issues; from booking to the journey itself.

Innovation is helping frictionless travel become a reality. As a mobility service provider, at Avis UK we continue to evolve our business to meet the present and future needs of our customers. We are reinventing rental and digitising our business to ensure our service is convenient, streamlined, personalised and automated.

For regular business travellers, checking in, form filling and paying are seen as inconveniences. We create innovative solutions to help streamline these pressure points, improving our customers’ experience through technology and collaboration across the industry.

To help ensure stations can accommodate any travellers on delayed flights and increase the speed-of-service at the rental desks, we introduced a new tool, FAN (Flight Arrival Number) across selected European airport locations. The tool ensures our staff are always ready for customers arriving to collect their vehicle, even when their flight is delayed out of hours. As well as providing fast and convenient service, it’s essential innovation that helps deliver the highest standards of care and service for customers.

This goes hand in hand with providing clear and fair pricing on all rentals. With this in mind, we introduced our Maintenance and Damage Management System (MDMS) tool – an industry first.

MDMS takes detailed images of the rental car and records them digitally to ensure full transparency on any car damages. These pictures are listed directly in the agreement before the customer’s journey begins for the reference of both the customer and our team. This new procedure means absolute transparency for our customers, along with faster vehicle returns and shorter waiting times. We now process 75% of all returns using this innovative tool.

By reducing friction points in a business traveller’s journey, we are helping to empower business people to focus on the job at hand so they can enjoy the journey.

That’s why we work hard every day to give our customers a fully connected and integrated journey, from start to finish.