ITM UP­DATE

The Business Travel Magazine - - The Review - Scott Davies Chief Ex­ec­u­tive, ITM

Find­ing the right travel man­age­ment com­pany to work with is per­haps the most im­por­tant de­ci­sion an or­gan­i­sa­tion can make.

Your TMC is the part­ner you choose to be the ex­ecu­tor of your travel pol­icy and pro­gramme and it is the team you en­trust to safely and ef­fi­ciently trans­port your peo­ple. But where do you start to find the right part­ner?

The an­swer is by get­ting the cul­ture right. If you are to be in sync with your TMC you are go­ing to have to have val­ues and ways of work­ing that are com­ple­men­tary.

In a re­cent ITM sur­vey con­ducted with The Ad­van­tage Travel Part­ner­ship, only 40% of buy­ers re­ported that prospec­tive TMCS took the time to un­der­stand their com­pany cul­ture dur­ing the sourc­ing process. The sur­vey also sug­gested that only 21% of buy­ers be­lieved that TMCS were “open and hon­est about their ca­pa­bil­i­ties” dur­ing RFPS.

In­tegrity is es­sen­tial but I would pre­fer to go with a TMC that was am­bi­tious and hun­gry for my busi­ness with a bril­liant cul­ture rather than one that did what it said on the tin but wasn’t on my wave­length. Come to the next ITM TMC Show­case to hear from some of the best!

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