ITM UPDATE

Finding the right travel management company to work with is perhaps the most important decision an organisation can make.

Your TMC is the partner you choose to be the executor of your travel policy and programme and it is the team you entrust to safely and efficiently transport your people. But where do you start to find the right partner?

The answer is by getting the culture right. If you are to be in sync with your TMC you are going to have to have values and ways of working that are complementary.

In a recent ITM survey conducted with The Advantage Travel Partnership, only 40% of buyers reported that prospective TMCS took the time to understand their company culture during the sourcing process. The survey also suggested that only 21% of buyers believed that TMCS were “open and honest about their capabilities” during RFPS.

Integrity is essential but I would prefer to go with a TMC that was ambitious and hungry for my business with a brilliant culture rather than one that did what it said on the tin but wasn’t on my wavelength. Come to the next ITM TMC Showcase to hear from some of the best!