Case study

Oil Spill Response’s Global Travel Analyst Alice Linley-munro explains how her organisation has introduced a new tracking system. “We have always kept track of our travellers but this was a very manual process which was flawed and open to errors. We are moving to an automated process to ensure we can locate travellers a lot faster in an emergency. “The solution gives travellers a greater sense of security as it has a two-way communication platform for use in a crisis and means that their whereabouts are at our fingertips. “There was a small amount of resistance to being tracked as staff thought it meant we would know where they are all of the time – even when off work – however the tracking is based on a check-in function, so if they don’t check in, then we can’t spy on them during personal time. “We are also implementing a communications platform which pings messages to travellers in a crisis situation in various formats, and keeps pinging them until they get a response. It means you can communicate with a mass of travellers at once.”