52% of travel man­agers ex­pect per­son­al­i­sa­tion to take hold

The Business Travel Magazine - - The Review -

More than half of travel man­agers sur­veyed by IHG be­lieve the per­son­al­i­sa­tion of ho­tel ser­vices – such as the abil­ity to se­lect in-room ameni­ties – will have the great­est im­pact on busi­ness trav­ellers. Ad­di­tional loy­alty perks was sec­ond in the poll and fully mo­bile checkin/out was third

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