Event re­port: Travel Coun­sel­lors Busi­ness Travel Con­fer­ence

“It’s the per­sonal touch that re­ally sets us apart,” said Travel Coun­sel­lor He­lena Raleigh. “It’s also about know­ing our clients’ busi­nesses as well as we know our own, tak­ing on a con­sul­tant role that helps to work out the best ways to meet their busines

The Business Travel Magazine - - Contents -

Busi­ness growth, client re­la­tion­ships and tech­nol­ogy were among the key themes dis­cussed at Travel Coun­sel­lors’ Busi­ness Travel Con­fer­ence in Birm­ing­ham

Open­ing the event, CEO Steve Byrne set the scene with de­tails on the com­pany’s strat­egy as it cel­e­brates an­other year of dou­ble digit growth – the Travel Coun­sel­lors cor­po­rate travel divi­sion now ac­counts for over 25% of com­pany rev­enue.

Byrne con­firmed that over 1,000 cor­po­rate travel ac­counts were won in the last 12 months, gen­er­at­ing over £16mil­lion in ded­i­cated busi­ness travel rev­enue alone.

“We’ve cre­ated a busi­ness model for the fu­ture based on nur­tur­ing close re­la­tion­ships with our clients, un­der­pinned by tech­nol­ogy that helps of­fer an out­stand­ing cor­po­rate travel ser­vice with a hu­man touch.

“Travel Coun­sel­lors is as rel­e­vant and dis­rup­tive now as we were 24 years ago. So much so that our cor­po­rate travel of­fer­ing is set to make £140mil­lion in sales across seven coun­tries this year,” said Byrne.

The com­pany is in­vest­ing £6mil­lion in tech­nol­ogy through­out 2018 (twice what it spent in 2015) fol­low­ing an in­jec­tion by Vitru­vian part­ners which backed the com­pany in a sec­ondary man­age­ment buy­out from Equi­s­tone Part­ners Europe.

New in­vest­ment in tech­nol­ogy in­cludes en­hanced MI re­ports and au­toma­tion across the book­ing jour­ney, to­gether with the de­vel­op­ment of on­line book­ing tools in­cor­po­rat­ing ar­ti­fi­cial in­tel­li­gence.

Global Sales Di­rec­tor Jim East­wood high­lighted that over a third of the com­pany’s Travel Coun­sel­lors now run cor­po­rate travel busi­nesses, sup­port­ing nearly 300,000 pas­sen­gers per year.

Many of the com­pany’s busi­ness fran­chise own­ers are 100% fo­cussed on de­liv­er­ing cor­po­rate travel ser­vices, as well as the pro­vi­sion of ded­i­cated MICE ini­tia­tives with the sup­port of spe­cial events and groups teams at Travel Coun­sel­lors Manch­ester HQ.

East­wood added that many of the com­pany’s cor­po­rate Travel Coun­sel­lors are “see­ing an in­crease in leisure book­ings from their cor­po­rate clients, whether that’s in­creas­ing the length of stay to ac­com­mo­date ‘bleisure’ time, or book­ing hol­i­days for their reg­u­lar busi­ness trav­ellers.

“We’re well placed to pro­vide a 360-de­gree travel ex­pe­ri­ence for our clients that in­cludes any form of travel they need.”

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