CRAIG CHAMBERS

Group CEO,

TBR Global Chauffeuring

When does a chauffeur service come into its own?

“When business travellers have to go to unfamiliar or risky locations. Duty of care is of paramount importance. But at any time, chauffeur services provide travellers with complete peace of mind by offering a fully managed end-to-end service, getting them where they need to be in comfort, reliably and on time.”

Are you integrated with corporate booking tools and TMCS?

“When it comes to online booking tools and integrations, our technology portfolio is quite broad. We offer booking tools developed entirely by our in-house innovation team as well as Api-based links to our clients via our own TBR Connect API or through third-party booking channels. We have successfully integrated directly with a number of key global clients’ GDS systems and directly into TMCS’ own platforms, allowing them to provide a truly door-to-door travel solution to their customers.”

What trends are you witnessing in this sector?

“As the industry matures and becomes increasingly digital, we are starting to see the ground transport sector harness new technology – AI, big data, etc – to further understand and optimise the customer experience. It is vital for ground transport providers to understand their customers' evolving needs and the booking channels that best suit them.”

Anything else on the agenda currently?

“With the rise of autonomous vehicles and ride hauling apps becoming part of the fabric of society, traveller wellbeing continues to remain of paramount importance to the ground transportation space. As a customer-centric industry, ground transport businesses still place this high on the agenda and this shows no signs of abating.”