BRITANNIA HOTELS NAMED AND SHAMED

Britannia Hotels has been ranked the worst large UK hotel chain for the seventh year in a row in a survey by Which? Travel.

Guests are ten times more likely to award it a poor rating for cleanliness than any other hotel, while it achieved a one-star rating in nearly all categories – including bathrooms, bed comfort, facilities and value for money – and an overall score of 39%. The group’s solitary two-star achievement was in the customer service category.

Easyhotel (58%) and Ibis Budget (60%) were the next poorest performers, but scored significantly better than Britannia.

Meanwhile, Premier Inn retained its place at the top of the rankings but had to share the crown with Wetherspoon Hotels, with both groups scoring 79%. They were closely followed by Hilton Garden Inn (78%) and Radisson Blu Edwardian (77%), while Hilton Hampton (74%) was fifth.