Europcar accelerates service upgrades

Europcar customers using its vehicle delivery and collection service will now receive a text message within a two-hour window of when their vehicle is due for drop-off or pick-up.

“Something that many business users ask for was advance notice from the service agent of their delivery and collection time slot – much like consumers now receive for other deliveries,” explains Gary Smith, Managing Director,

Europcar Mobility Group UK. Smith says the service will reduce the chance of missed deliveries and collections.

The Deliverright initiative will also see hand-held technology used to geo-stamp vehicle checks at the start and end of rentals “to provide greater transparency into all charges associated with hire, including mileage, fuel and damage”.