ITM

Scott Davies

The hype, hysteria and the global nature of this year’s COVID-19 phenomenon have been uniquely challenging.

Sadly, airlines always tend to feel the strain of a recession first, due to their enormous overheads and a limited ability to reduce capacity quickly. Pricing models heavily skewed towards transaction fees have also placed our TMC community under incredible pressure too. Even the largest global corporates that utilise dedicated contact centres tend to remunerate their TMCS via unit service fees.

I have been advised that some of the most forwardthinking buyers have been looking at ways to temporarily revisit these commercials to ensure they have a partner capable of handling their business when things return to something like normal.

If your business is faring well, or even OK, maybe look around you in the supply chain and forge partnerships that will help as many of us as possible make it through.

On an individual basis similarly, there will be people displaced through no fault of their own. Help them. Support them. Lift them up. Just as you would wish to be helped in the same situation. Let’s all get back to travelling. Let’s all lead the way.

Chief Executive