VIEW FROM THE TOP: WHERE ARE WE NOW?

Simone Buckley, vp marketing emea tripactions: "Pricing is going to be very dynamic for a while but don’t lose site of the data you used to look at. At some point we'll get back to the time when we’re talking with suppliers and negotiating deals again so keep your eye on that."

James Parkhouse, CEO agiito: "Everything feels sticky and clunky and it's going to feel that way for a while yet. People haven’t travelled for 18 months and they think it will be like it was in January 2020, but it’s not. Travel buyers must help manage expectations. Generally people are a lot more supportive if their expectations are managed."

david BISHOP, CCO Gray dawes: "We’re seeing the average transaction take five times longer. That’s the time it takes us to navigate through all the rules. With our suppliers we’re seeing real pinch points, with airlines overselling to fill up their planes, which causes huge challenges."

darryl mcgarvey, director of Change development, SAP Concur: "It's all about empowerment. We have to equip and empower travellers to make the right choices. You have to give them the information.

"You also need to have a company culture that allows travellers to be passionate about sustainability. It has to come from both sides.

"It’s about the leadership setting an example and empowering the travellers to do the right thing.

"As long as they have the right information, the vast majority of the time they will do the right thing."

Sally HIGGS, Strategic account manager, american express GBT: "You need to show you’ve reduced your carbon across the whole business, not just travel, and offset the rest.

"We’re not in the position to not use carbon offsets at the moment. These are widely available and these are are how all companies are going to get to carbon neutral by 2025 or 2030.

"To put it into context, if you wanted to do it without using carbon offsets, you wouldn't be able to drive a car, or take the train, or a plane, because all of these emit carbon. "