West Kerry cut off from in­for­ma­tion su­per-high­way

The Kerryman (South Kerry Edition) - - COMMUNITY NEWS -

WEST Kerry was dis­con­nected from the in­for­ma­tion su­per-high­way on Mon­day as a ma­jor fault dis­rupted the In­ter­net ser­vice to homes and busi­nesses on the penin­sula.

A sig­nif­i­cant break in the fi­bre op­tic line be­tween Tralee and Din­gle shut down ATMs and left busi­nesses scram­bling to set up tem­po­rary mo­bile phone links to their credit and debit card pro­cess­ing ma­chines. How­ever, Din­gle Post Of­fice was un­af­fected and pro­vided ATM ser­vice to cash­less vis­i­tors.

A break in the fi­bre op­tic line at Camp shut down the con­nec­tion to 12 cab­i­nets pro­vid­ing broad­band to 982 premises in West Kerry. The break was caused by “a third party work­ing for Eir”, ac­cord­ing to a spokeper­son for the telecom­mu­ni­ca­tions com­pany. RE­PAIR crews from Eir spent most of the day work­ing on the break and and ser­vice was re­stored on Mon­day night. FROM early on Mon­day it was known that the In­ter­net shut­down was the re­sult of a se­ri­ous prob­lem and that there would be no In­ter­net ser­vice through­out the day. Eir ini­tially ex­pected to have ser­vice re­stored by 7pm, but later changed this to 8pm as the com­plex­ity of the prob­lem be­came ap­par­ent.

DAVID Carr, Man­ag­ing Di­rec­tor of the Idirlinn e-com­merce com­pany in Cooleen, de­scribed the out­age as “ex­tremly an­noy­ing and bad for our rep­u­ta­tion when I have to ex­plain to clients that I can’t ac­cess our server or project files”.

DIN­GLE Busi­ness Cham­ber Chair­per­son Gary Cur­ran de­scribed the prob­lem as, “an­noy­ing and in­con­ve­nient – we have be­come so depen­dent on the In­ter­net for our day to day busi­ness”. FOR ac­com­mo­da­tion providers the in­abil­ity to ac­cess their on­line book­ing sys­tems in­creased the risk of dou­ble book­ing of rooms, which can be a se­ri­ous headache to sort out.

BY the evening the prob­lem was fixed and while some peo­ple had found al­ter­na­tive ways of con­nect­ing to the In­ter­net us­ing their mo­bile phones, oth­ers simi­ply en­joyed a day free from emails.

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