Hospital ‘working to improve patient experience’

ALL inpatients discharged from Sligo University Hospital during May 2018 will be invited to participate in the National Patient Experience Survey.

Key findings for Sligo University Hospital in the 2017 survey were that, 88% of patients said that overall they felt that they were treated with respect and dignity. 105 (37%) said that they were not told about medicinal side effects and any danger signals to watch for when they went home.

The survey demonstrated that many patients were very positive about the amount of time they had to discuss their care and treatment with a doctor.

A large number of patients also reported that all of the hospital staff could be identified by their name badges. The survey further found that many patients were very positive about how their pain was managed. Generally, patients in Sligo University Hospital reported high levels of trust and confidence in the hospital staff treating them.

A number of areas for improvement were identified and these included waiting times, communications around diagnosis and test results, nutrition and hydration and the patient discharge process.

Grainne McCann, General Man- ager, Sligo University Hospital said, “The Patient Experience Survey results have given us a clear insight into the patient’s experiences in our hospital and assists us in understanding what matters to patients. It confirms for us the importance of working in partnership with our patients, their carers, our staff and communities.

I would again encourage our patients to participate in this year’s survey – your feedback is very important to us and provides us with important information on how we can continue to improve patient care and build on positive patient experience.”