133 the most complained about bus route last year
SERVICE BETWEEN WICKLOW TOWN AND DUBLIN RECEIVED 899 COMPLAINTS
FIGURES released by the National Transport Authority (NTA) reveal that the 133 bus service was the most complained about route operated by Bus Eireann in the country.
The 133 service received 899 complaints per 100,000 passengers in 2018 – by far the largest number nationwide. Nationally, the average was 40 complaints per 100,000 passengers.
The complaints are broken down into quarters and only routes with more than ten complaints per quarter were registered. The 133 route was in the top four most complained routes for each quarter of last year.
Two-hundred-and-seventeen complaints were received in quarter one, with only the 73 (238), 201 (239) and 72 (238) services receiving more complaints.
The 133 topped the table for complaints in quarter two with 235 registered. The 126 received 129 complaints and the 115/115A 198 complaints.
The 133 was again tops for complaints in quarter three with 217 registered, with the second most complained route, the 103, only receiving 69 complaints in comparison.
The 133 was the subject of 230 complaints in quarter four. Only the 109B (292) and the 103X (243) received more complaints during the final three months of 2018.
Cllr Jennifer Whitmore said Wicklow commuters have been putting up with a sub-standard service for too long.
‘These figures will come as no surprise to people who rely on the 133 to get to work or school. There have been issues with this service for many years. I, and many other public representatives, have raised this with Bus Eireann and the NTA on numerous occasions,’ said Cllr Whitmore. ‘However, we are yet to see any improvements to the service. In the meantime, the daily commute for many is very stressful and the unreliability of the service means that many take to their cars. This is not a good result for the commuter or the environment, and we should be encouraging commuters to use public transport, rather than have a service that puts them off it completely.’
The 133 runs from Wicklow town as far as Dublin Airport, taking in Kilmacanogue, Kilpedder, Newtownmountkennedy, Newcastle, Rathmore, Ashford and Rathnew.
With the success of the recently launched Local Link service from Wicklow town to Glendalough, Cllr Whitmore suggests a similar service linking Wicklow town with Greystones.
‘If issues on the 133 cannot be resolved in the short term, then I believe the NTA should look at building on the success of their recently opened Local Link service in Wicklow and introduce a link between Wicklow town and Greystones. At least in this way, passengers from Wicklow town would be able to access the Dart service and make their overall commute less time consuming, less stressful and more reliable,’ said Cllr Whitmore.
Bus Eireann’s 133 bus service passing through Kilmacanogue.