133 the most com­plained about bus route last year

SER­VICE BE­TWEEN WICK­LOW TOWN AND DUBLIN RE­CEIVED 899 COM­PLAINTS

Wicklow People (West Edition) - - NEWS - By MYLES BUCHANAN

FIG­URES re­leased by the Na­tional Trans­port Au­thor­ity (NTA) re­veal that the 133 bus ser­vice was the most com­plained about route op­er­ated by Bus Eire­ann in the coun­try.

The 133 ser­vice re­ceived 899 com­plaints per 100,000 pas­sen­gers in 2018 – by far the largest num­ber na­tion­wide. Na­tion­ally, the av­er­age was 40 com­plaints per 100,000 pas­sen­gers.

The com­plaints are bro­ken down into quar­ters and only routes with more than ten com­plaints per quar­ter were reg­is­tered. The 133 route was in the top four most com­plained routes for each quar­ter of last year.

Two-hun­dred-and-seven­teen com­plaints were re­ceived in quar­ter one, with only the 73 (238), 201 (239) and 72 (238) ser­vices re­ceiv­ing more com­plaints.

The 133 topped the ta­ble for com­plaints in quar­ter two with 235 reg­is­tered. The 126 re­ceived 129 com­plaints and the 115/115A 198 com­plaints.

The 133 was again tops for com­plaints in quar­ter three with 217 reg­is­tered, with the sec­ond most com­plained route, the 103, only re­ceiv­ing 69 com­plaints in com­par­i­son.

The 133 was the sub­ject of 230 com­plaints in quar­ter four. Only the 109B (292) and the 103X (243) re­ceived more com­plaints dur­ing the fi­nal three months of 2018.

Cllr Jen­nifer Whit­more said Wick­low com­muters have been putting up with a sub-stan­dard ser­vice for too long.

‘These fig­ures will come as no sur­prise to peo­ple who rely on the 133 to get to work or school. There have been is­sues with this ser­vice for many years. I, and many other pub­lic rep­re­sen­ta­tives, have raised this with Bus Eire­ann and the NTA on nu­mer­ous oc­ca­sions,’ said Cllr Whit­more. ‘How­ever, we are yet to see any im­prove­ments to the ser­vice. In the mean­time, the daily com­mute for many is very stress­ful and the un­re­li­a­bil­ity of the ser­vice means that many take to their cars. This is not a good re­sult for the com­muter or the en­vi­ron­ment, and we should be en­cour­ag­ing com­muters to use pub­lic trans­port, rather than have a ser­vice that puts them off it com­pletely.’

The 133 runs from Wick­low town as far as Dublin Air­port, tak­ing in Kilmacanog­ue, Kilped­der, New­town­moun­tkennedy, Newcastle, Rath­more, Ash­ford and Rath­new.

With the suc­cess of the re­cently launched Lo­cal Link ser­vice from Wick­low town to Glen­dalough, Cllr Whit­more sug­gests a sim­i­lar ser­vice link­ing Wick­low town with Grey­stones.

‘If is­sues on the 133 can­not be re­solved in the short term, then I be­lieve the NTA should look at build­ing on the suc­cess of their re­cently opened Lo­cal Link ser­vice in Wick­low and in­tro­duce a link be­tween Wick­low town and Grey­stones. At least in this way, pas­sen­gers from Wick­low town would be able to ac­cess the Dart ser­vice and make their over­all com­mute less time con­sum­ing, less stress­ful and more re­li­able,’ said Cllr Whit­more.

Bus Eire­ann’s 133 bus ser­vice pass­ing through Kilmacanog­ue.

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