Conduent uses mass transit to reach new workers
As some point to a shortage of skilled workers, Conduent Jamaica is digging deep to increase its complement of workers, advertising the company as an excellent place for the career-oriented with bus-sized displays on vehicles commuting in the Jamaica Urban Transit bus system.
The transport operator carries hundreds of Jamaicans between Kingston and St Catherine daily, and further, the display would have high visibility in all communities through which the vehicles pass.
Competitors for business process outsourcing labour include itel which is aiming to grow its pool of workers to 10,000, and Sutherland Global Services (SGS), Teleperformance, Hinduja Global Solutions, Vistaprint and Ibex which are all in growth mode.
According to Nearshore Americas which recently concluded analysis on the sector, Jamaica has grown to be the most important business process outsourcing (BPO) location in the Englishspeaking Caribbean with more than 87 operators.
Headquartered in New Jersey in the United States, Conduent, the global company, lists 80 per cent of Fortune 100 and over 500 government entities among its clients.
At last report, Conduent Jamaica had 4,000 workers across several campuses. Lynda Langford, senior director and country leader of Conduent Jamaica, told the Jamaica Observer in response to a query on labour needs, “As you might be aware, it is a very competitive labour market in the BPO sector in Jamaica and, while we are very proud of our hiring practices, our focus is to continue delivering on the success of our programmes.”
Asked about how competitive its salary and benefits package was, the manager said, “We aren’t able to share specific details of our hiring and talent development strategies, but are keen on engaging with prospective candidates in a consistent and transparent manner to provide them with a great recruitment experience.”
The company is currently focused on growing market share in human resources (HR) administration and health industries in the United States.
Information from its investor relations unit indicates that Conduent’s differentiated services include services provided to “three out of every four US insured patients, 10 million employees who use HR services, and nearly 18 million benefits recipients.”
The company said in March that it processes US$10 billion in tolling transactions, securing US$18 billion of total bill reductions from medical bill review of workers compensation claims, and achieving “up to 40 per cent efficiency increase in HR operations, up to 27 per cent reduction in government benefits costs, up to 40 per cent improvement in finance, accounting and procurement expense.”
Earlier this year Conduent also rolled out new solutions based on health technology which facilitate easier management of electronic health records and a new health data management and analytics platform.
The company indicates that Conduent health-care clients reach 75 per cent of the insured population in the US and span providers, payers, pharma life sciences and government health organisations.
Full year 2021 revenue for Conduent Global was US $4.14 billion, similar to 2020 and benefitting from strong non-recurring stimulus payments volume in government services business and new business ramp across all segments in the US, offset by lost business from prior years.
Government and transportation revenues grew in 2021 versus prior year. Full year 2021 adjusted EBITDA of US$487 million and adjusted EBITDA margin of 11.8 per cent benefited from government payment volumes.
Conduent announced its 2022 first quarter highlights on May 3, reporting adjusted revenue of US $960 million and net income of US$136 million for the period.