Women join business process industry association board
ups prior to joining. I know I can offer input that will help this sector grow,” said Fazio, underscoring that he understood the importance of a resilient network when it comes to the BPO sector.
In the last two years, the BPIAJ has realised significant achievements including an award of US$500k in grant funding from Compete Caribbean via the Inter-American Development Bank in order to develop a call centre incubator, marketing, establishment of Spanish and middle management i nternational based training, and security services in order to protect the integrity of the sector.
“Revamping the Heart Trust/NTA training curriculum based on the needs of today’s BPO business; lobbying the government to ensure the free zone incentives remain for the BPO operations and building unity amongst the BPO players,” Epstein outlines as some of the main achievements.
In sync with the direction of his president, Fazio, said Columbus’ goal is to ensure that all companies doing business in Jamaica have access to the latest technologies as well as the best support possible, “which will have new companies wanting to stay and existing companies wanting to expand.”
The returning board members include, first vice president, Leroy Reid, country manager, Xerox Commercial Solutions, general treasurer, Mark Kerr Jarrett, managing director and John Spence, chief operations officer/director of ADS-Global.