Cable & Wireless Business offers customised IT solutions for BPO sector
WITH ITS experience as a full-service communications provider and a dedicated business division, C&W Business says it remains the best solution for providing data-centre hosting, domestic and international managed network services, and customised IT service solutions for the BPO sector.
“For us, when it comes to a BPO company, there are two vital components that must be met,” Andrew Fazio, director of BPO and hospitality at C&W Business, said. “One is people, and second is network, and that is where we come in.
“It makes the new investors comfortable when they come to Jamaica knowing that they have the right level of service and connectivity at a price point that will make doing business easy.”
DEDICATED TO BPO
According to Fazio, he leads a team of people dedicated to the BPO sector while supporting the industry with dedicated resources.
“We have four separate subsea fibres and fibre throughout the island, and we understand that diversity is required for these call centres because they need to keep their customers happy and send more business to Jamaica,” he said.
“Even more so, I sit on the board of the BPIAJ, so I stay very close to what’s happening in the industry, both with the customers and in Government, to help C&W business understand where the industry is going and what we need to do.”
Fazio and his team played a key role in the establishment of a turnkey 200-seat contact centre incubator in the Montego Bay Free Zone.
The BPIAJ contact centre incubator was established to support and facilitate expansion in the sector and was developed with support of Compete Caribbean, the Montego Bay Free Zone, as well as Cable & Wireless Business Solutions. The initiative has been an overwhelming success, facilitating seven start-up companies, to date; and boasts the creation of over 600 new jobs in the sector in two years.
The facility was launched with one client occupying 50 seats. By June of 2015, a second client occupied another suite. To date, the incubator has facilitated the opening of six BPO firms within the period of 2 years and nine months. Four of these firms have moved out into their own space.
The telecoms giant was also the technology sponsor for the recently held Outsource2Jamaica Symposium and Expo.
We have four separate subsea fibres and fibre throughout the island, and we understand that diversity is required for these call centres because they need to keep their customers happy and send more business to Jamaica.