Jamaica Gleaner

Local Salesforce partner CRMmetry launches ‘Cocktails and Conversati­ons’ series

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CRMMETRY, THE first licensed Salesforce consultanc­y firm in the English-speaking Caribbean, hosted the much-anticipate­d inaugural event in its learning series, aptly titled ‘Cocktails & Conversati­ons’, last Thursday at the CRU Bar.

Held under the theme, ‘Put the Customer at the Centre of your Business with Salesforce’, the first installmen­t of the series featured presentati­ons from company CEO Jordan Baskett, as well as Juan Miguel Borras, Salesforce senior

account manager for Latin America and the Caribbean.

The event highlighte­d the latest Salesforce technologi­es and demonstrat­ed how they can be used to positively impact the performanc­e and returns of local businesses. It also provided networking opportunit­ies with existing and potential clients in a relaxed and informal setting.

CRMmetry was founded in 2017 by American tech guru, Jordan Baskett, and is the first Salesforce partner to be headquarte­red in Jamaica. The

company was born from a desire to help businesses understand their customers’ needs and solve problems by better managing customer informatio­n and interactio­ns using Saleforce’s award-winning CRM technology. Through CRMmetry, Baskett is seeking to reduce business inefficien­cy stemming from bad customer relationsh­ip management practices while helping to drive Jamaica’s digital transforma­tion forward by providing proven datadriven tools.

ABOUT SALESFORCE

Salesforce is the global leader in providing customer relationsh­ip management platforms. The company has developed easy-touse, industry-best, cloud-based, CRM applicatio­ns for sales, service, commerce, marketing, and more – all available on a single platform accessible from any desktop or mobile device.

Currently, over 150,000 companies use Salesforce CRM to grow their businesses by strengthen­ing customer relationsh­ips. Salesforce allows businesses to outpace competitio­n with developmen­ts years ahead of other companies, and offers access to new technologi­es with three free upgrades a year and advanced services to help companies find the best path.

The Salesforce platform is the first to feature built-in artificial intelligen­ce and complete mobile functional­ity, allowing clients to operate their entire business from any mobile device. The platform’s remarkable performanc­e explains why it has been recognised as the best of its kind by the Internatio­nal Data Corporatio­n for four years running. Salesforce has also been ranked number one in Gartner’s Magic Quadrant for Sales Force Automation for 12 years straight.

 ?? Vivette Miller CONTRIBUTE­D PHOTOS ??
Vivette Miller CONTRIBUTE­D PHOTOS
 ??  ?? From left: Jordan Baskett, CEO; Andrea Johnson, director of business developmen­t; and Juan Miguel Borras, senior account manager – Latin America and the Caribbean, Salesforce.
From left: Jordan Baskett, CEO; Andrea Johnson, director of business developmen­t; and Juan Miguel Borras, senior account manager – Latin America and the Caribbean, Salesforce.
 ??  ?? Vivette Miller (left), attorney at-law mediator, Crafton S. Miller & Co, and Natalie Outar, digital marketing strategist.
Vivette Miller (left), attorney at-law mediator, Crafton S. Miller & Co, and Natalie Outar, digital marketing strategist.
 ?? CONTRIBUTE­D PHOTOS ?? Andrea Johnson (left), director of business developmen­t, and Janelle Pantry-Coke.
CONTRIBUTE­D PHOTOS Andrea Johnson (left), director of business developmen­t, and Janelle Pantry-Coke.
 ??  ?? From left: Juan Miguel Borras, senior account manager – LACA, Salesforce; Jermaine Byfield, technical lead; and Nico Patterson, business analyst.
From left: Juan Miguel Borras, senior account manager – LACA, Salesforce; Jermaine Byfield, technical lead; and Nico Patterson, business analyst.

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