Revision

AS YOU do your final preparation before your examinations, I will share some questions with you and ask that you read and practise as much as possible.

1. Communication is the transmission of information to another person, hence a sender and a recipient of the message.

(a) State FOUR reasons for good communication in a business.

(b) List THREE methods of communication. Characteristics How to Communicate i. Influential factors ii. Clarity iii. Accuracy iv. Effectiveness v. Completeness vi. Specific

(c) Use the table to complete the characteristics of good communication.

2. Assume that you are Ilene Douglas of 10 Mona Road, Kingston 10. Write a letter of application in response to the following advertisement that appeared in THE GLEANER, Sunday, April 14, 2019.

3. (a) Name SIX qualities that would make an applicant suitable for the position of receptionist.

(b) List the items of information that are entered on a personal record sheet for use in the human resource office and why they should be kept confidential.

(c) How would you as a receptionist: (i) Carry out your duties when dealing with visitors to your company?

(ii) Create a good impression of your company?

4. (a) Name FOUR characteristics of a good filing system.

(b) What do the following terms mean:

(i) Retention (ii) Microfilming (iii) Chronological order

(c) Place the following in alphabetical order: Kirk L Harry, Mrs Yvonne Burke

Dr Neville Jones, C. D. Payne & Co Ltd The Bridgeview Country Club,

Sir Paul Thompson

5. What is meant by the following terms – standing order, credit card, money order, bank drafts, direct debits, travellers’ cheques.

6. (a) What are some services offered by the travel agent?

(b) Give THREE reasons for preparing a travel folder when making travel arrangements.

7. As the secretary of your organisation, you are required to do the preparation for the next annual general meeting.

Make a checklist of things to be done.

(a) Before the meeting.

(b) On the day of the meeting.

(c) After the meeting.

(d) Write a ‘Notice of a Meeting’ for this meeting.

8. (a) List THREE duties of a clerk in the purchasing department.

(b) Give the names of the documents used in the purchasing department and give the sequential order in which they are used.

Remember to STUDY, STUDY.

God bless you.