NCB is annoying me

THE EDITOR, Sir:

IT APPEARS that the measures being feverishly implemented by National Commercial Bank (NCB) to counteract online banking fraud are creating more problems than they are solving.

I have been a customer of that bank for at least 20 years, and I conduct my transactions either online or via their ATMs. It has always been the situation that the first three ATM or point-of-sale transactions (or combinations thereof) do not attract a charge. However, since May, I have noticed that from the very first transaction for the month, the service charge is being applied. I have pointed it out to persons at the branch where my account is domiciled (Oxford Road), and after they conducted an ‘investigation’, they reversed the charge. On July 1, I again encountered the same issue and made a report. The problem persists even now, and still on August 2, my first ATM transaction for the month, incurred a service charge.

For a bank that boasts each year about the billions of dollars in profit that it is making, I find it annoying, and yet somewhat pathetic that the largest bank in Jamaica cannot remedy a simple problem. This bank daily lives out the meaning of its company initials – NCB (no customer benefits).

‘TON OF MONEY’