Dear Air Astana flyer,

Later this summer we will take delivery of our first A320 NEO, the latest aircraft to emerge from the Airbus stable. This will be the first of 11 NEOs we have on order for delivery from 2016 through to 2020. The aircraft will be powered by two Pratt & Whitney PW1000G geared turbofan engines, the latest in engine technology, and should save up to 12% fuel burn and CO emissions compared with our existing A320 fleet. It will be equipped with new inflight entertainment streaming, enabling all passengers to watch and listen to KCTV films and albums from their own personal devices, as well as the latest relaxing mood lighting system and most recent designer seats, in both Business and Economy Classes. The

A320 NEO will be deployed on short and medium-range routes.

We are also enhancing long haul flying by introducing wifi internet access on all of our Boeing 767s, a retrofit which will commence later this year. For a small charge, passengers will be able to access emails and messaging services and surf the internet, though in the interests of preserving the calm and peaceful atmosphere of the cabins, we have decided not to allow telephone calls. I think you will agree that is a decision in the best interests of the majority!

I hope you enjoy your flight with Air Astana today.

Yours sincerely

Peter Foster

President & CEO

Air Astana