«Эйр Астананың» билеттер сату жөніндегі өкілдіктері Ticketing reservations outside kazakhstan Представительства «Эйр Астаны» По Продаже билетов
abu dhabi
ABU DHABI INTERNATIONAL
Airport (AUH)
Airport ticket office
ADAS Ticket Desk, Terminal 1, Departure Hall
Tel: +971 2 5757 025
E-mail: auhtktap@eim.ae
Opening hours: 24 hours, Mo.-su. Airport business class lounge Etihad Airways Business
Class Lounge
Location: Airside, immediately after passport control
Opening hours: 24 hours, Mo.-su.
amsterdam
AMSTERDAM SCHIPHOL Airport (AMS) Airport ticket office
Air Agencies Ticket Desk, Terminal 3, Departure Hall
Tel: +31 20 316 1945 /19 46.
E-mail: ticketdesk.spl@airagencies.nl Opening hours: 08:00-16:00, Mo.-fr., 08:00-15:00, Sa.-su., 17:00-20:00, Mo. Airport business class lounge Servisair Menzies Aviation Lounge Location: Airside, after Passport Control, Non-schengen, East Wing, 2nd floor between Concourse
E and F, Lounge 41
Opening hours: 06:00-23:00, Mo.-su.
antalya
(Seasonal flights only. May to October) ANTALYA Airport (AYT)
Airport ticket office
Fly Service Ticket Desk, Terminal 1, Departure Level. Tel: +90 242 3303386 E-mail: aytops@flyserviceturkey.com Opening hours: 09:00-19:00, Mo.-su. Airport business class lounge
Elite Class Lounge
Location: Airside, after passport control, above the Duty Free Shop, opposite Gate 11
Opening hours: 24 hours, Mo.-su.
Bangkok
City office : 140/11 ITF Tower , 9rd floor, Silom road., Suriyawong, Bangrak
Tel: +66 2 236 7617/8, +66 2 236 8456 Fax: +66 2 236 8457
E-mail: Bkk.reservations@airastana. com
BANGKOK SUVARNABHUMI
Airport (BKK)
Airport ticket office
Sky Care Aviation Services Ticket Desk, Main Terminal, Departure Hall, Opposite Check-in Row U
Tel: +66 2 1343304 or +66 2 1320850 E-mail: airastana@skycare-bkk.com Opening hours: 3 hours before scheduled time of departure
Airport Business class lounge
Louis Tavern CIP First Class Lounge Location: Airside, after passport control, 3rd Floor, Concourse G, opposite Gate 1 Opening hours: 24 hours, Mo.-su.
Baku
CITY OFFICE: Demirchi Tower, 2nd floor, Khojali St, 37, AZ1025, Baku Tel: +99412 404 75 15
E-mail: gyd.reservations@airastana. com
BAKU HEYDAR ALIYEV INTERNATIONAL
Airport (GYD)
Airport business class lounge
Buta Lounge
Location: South Terminal, airside, on the left side after passport control, 2nd floor
Opening hours: 24 hours, Mo.-su.
Beijing
CITY OFFICE: Air Astana, office 517,
5th floor, Beijing Lufthansa Center Office Building
50 Liangmaqiao Road,
Chaoyang District, Beijing, 100016 P.R.C.
Tel: +86 10 64651030, 64665067.
Fax: +86 10 64622039
E-mail: beijing@airastana.com BEIJING CAPITAL INTERNATIONAL Airport (PEK)
Airport ticket office
Air Astana ticket desk, Terminal 2,
3rd Floor, Room 32270
Tel: +86 10 64566970
E-mail: pek.airport@airastana.com Opening hours: 15:00-24:00 hours, Mo.-su.
Airport business class lounge Beijing Aviation Ground Services (BGS) First Class Lounge Location: Airside, after passport control, opposite Gate 11
Opening hours: 06:00-02:00, Mo.-su.
Bishkek
BISHKEK MANAS INTERNATIONAL Airport (fru)
Airport ticket office
Air Astana Ticket Desk @ Check-in Desk
International Terminal, Departure Hall Tel: +996 312 906906
E-mail: fru.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Currently not available
dushanbe
INTERNATIONAL Airport (DYU) Airport ticket office
Air Astana Ticket Desk
@ Check-in Desk
International Terminal,
Departure Hall
Tel: +992 37 601 82 00
E-mail: dyu.airport@airastana.com Opening hours: 2 hours before scheduled time of departure Airport business class lounge Currently not available
delhi
City office: Air Astana Delhi,
Deepika Travels
207, N-1, BMC House, Middle Circle, Connaught Place, New Delhi 110001 Tel: +91 11 41521425, +91 11
23711225, +91 11 23711226
E-mail: del.sales@airastana.com airastana@deepikatravels.com del.reservations@airastana.com DELHI indira GANDHI INTERNATIONAL
Airport (DEL)
Airport ticket office
Air Astana Ticket Desk @ Check-in Desk
Terminal 2, Departure Hall
Tel: +911125655230, +91119811066029 E-mail: del.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge
ITC Green Lounge
Location: Airside, after passport control, Retail Level 3
Opening hours: 24 hours, Mo.-su.
Frankfurt
City office: Air Astana, c/o AVIAREPS AG
Kaiserstrasse 77, 60329
Frankfurt am Main, Germany
Tel: +49 (0) 69 770 673 022
Fax: +49 (0) 69 770 673 028
E-mail: fra.reservations@ airastana.com frankfurt RHEIN MAIN INTERNATIONAL Airport (fra) Airport ticket office c/o Ibero Airport Service Gmbh Terminal 1, Hall C, Counter 729.5
(Air Astana Check-in , T1, Hall C, Counter 769-772)
Tel: +49 (0) 69 690 73017
Fax: +49 (0) 69 690 590035
Opening hours: 16.25-18.10
E-mail: fra.airport@airastana.com Airport business class lounge Lufthansa Business Lounge & Lufthansa Senator Lounge Terminal 1, Departure Hall C (Non-schengen). Near Gates C14-C16
Air Canada Maple Leaf Lounge Terminal 1, Hall B (Level 3)
hanover
(Seasonal flights only. May to September)
HANOVER LANGENHAGEN Airport (HAJ)
Airport ticket office
Aviation Handling Services (AHS) Ticket Desk,
Terminal B, Departure Level
Tel: +49 511 9772223
E-mail: hajkx@ahs-de.com
Opening hours: 07:00-20:00, Mo.-fr., 07:00-18:00, Sa., 11:00-19.00, Su. Airport business class lounge
Karl Jatho Lounge, Location: Before passport control, Departure Level between Terminal A & B, Opening time: 05:00-20:30
AHS Ticketdesk Terminal B Opening hours: 08:00 - 20:30.
hong kong
HONG KONG INTERNATIONAL Airport (HKG)
Airport ticket office
Air Astana Ticket Desk
Ticketing Desk, Terminal 1, Level 6 (departure level), Aisle D
Tel: +852 2116 8718
Opening hours: 06:00–23:00, Mo.–su. Airport business class lounge
Plaza Premium Lounge
Location: Level 7 (Departure level), Terminal 1 (Use escalator or lift near Gate 40)
Opening Hours: 24 hours, Mo-su
istanbul
City office: Propa Plaza, Kore Şehidleri Cad. No 4,
Kat 2, Daire 11, Zincirlikuyu, Istanbul Тел.: +90 212 343 49 60/61
Факс: +90 212 343 49 63
Часы работы: 08:00 -18:00
E-mail: ist.sales@airastana.com ISTANBUL ATATURK INTERNATIONAL Airport (ist) Airport ticket office
Air Astana Ticket Desk, International Terminal, Departure Level, Counter DL3920
Tel: +90 212 465 5392 / 5393
E-mail: ist.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Millenium Lounge
Location: Airside, after passport control, on the right side, 2nd floor above the food court
Opening hours: 24 hours, Mo.-su.
Jakarta
City office: Setiabudi Atrium Building, 2nd Floor Suite 207A Jl. HR Rasuna Said Super Kav. 62, Kuningan Jakarta 12920 Tel: +6221 521 0435
Fax: +6221 521 0585
E-mail: ticketing-kc@ aviationindonesia.com
kazan
INTERNATIONAL Airport
KAZAN (KZN)
Airport ticket office
Air Astana Ticket Desk @ Check-in Desk
International Terminal 1, Departure Hall Tel: +7 917 8513653
E-mail: kzn.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Currently not available
kiev
City office: c/o AVIAREPS AG BC Forum Viktoria Park, 7, Okhtyrskiy Lane, of. 1G. Kiev, 03680, Ukraine
Tel: +38 044 390 73 68
Fax: +38 044 496 59 89
E-mail: kbp.reservations@airastana.com Opening hours: 09:30-17:30, Mo.-fr. BORYSPIL INTERNATIONAL AIRPORT(KBP)
Airport ticketing office
International Terminal D, departure lounge
Tel .: +380 50 313 94 41 (representative) E-mail: kbp.airport@airastana.com Opening hours: 3 hours before scheduled departure
kuala Lumpur
City office: GSA: Global Alliance Travel Services Sdn Bhd
Suite 2701, Level 27, Central Plaza
34, Jalan Sultan Ismail
50250 Kuala Lumpur, Malaysia
Tel: +603 2144 1571
Fax: +603 2148 9033
Email: kul.reservations@airastana.com KL INTERNATIONAL Airport (KUL) Airport ticket office
Air Astana Ticket Desk @ Check-in Desk Main Terminal, Departure Hall, Check in Row J
Tel: +60196868538
E-mail: canina@malaysiaairlines.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge
Plaza Premium Lounge
Location: Airside, after passport security control take the sky train to the international departure satellite, North Wing (C11-C17), Mezzanine Level. Opening hours: 24 hours
London
City office: c/o Aviareps UK
7th Floor, The Mille
1000, Great West Road, Brentford, Middlesex, TW8 9DW, United Kingdom Opening Hours: 09:00 – 17:30 Mo – Fr (Except UK Public Holidays)
Air Astana Call Centre
Phone: +44 (0) 207 644 6121 and
+44 (0) 207 644 6112 Nomad Club Members Only
Opening Hours: 09:00 – 17:30 Mo – Fr (Except UK Public Holidays)
E-mail: lhr.reservations@airastana.com LONDON HEATHROW Airport (LHR) Airport ticket office c/o ASC Handling Limited (UK)
London Heathrow, Terminal 4
Departure Level, Ticket Pod 2, Zone A
Tel.: +44 (0) 208 745 6432
Opening hours: 3 hours prior to departure. (Air Astana Flight Days Only) E-mail: lhr.ticketdesk@airastana.com Airport business class lounge
Etihad Airways Business Class Lounge Location: Airside Departures, after security control, near gate 21 Opening hours: 06:00-23:00, Mo.-su.
Milan
City office: AVIAREPS AG, GSA for Air Astana
Monte Rosa 20 street, 20149 Milan, Italy Reservations: Tel: +39 02 4345 8391 Fax: +39 02 4345 8373 E-mail: Mil.reservations@ airastana.com
Moscow
City office: Bolshoy Gnezdnikovsky alley, building 1/2
Tverskaya metro station, Moscow
Tel: +7 495 287 70 08/09
E-mail: svo.cto@airastana.com Opening hours: 09:00-18:00, Mo.-fr. Break: 13:00-14:00
Sales and Marketing Department E-mail: ru.sales@airastana.com Airport ticketing office Sheremetyevo International Airport Air Astana Ticket Desk
Terminal E, 2nd floor, Departure Level Tel: +7 495 578 11 37
E-mail: svo.ato@airastana.com Opening hours: 07:00-00:00, Mo.-su. Break: 13:00-14:00 and 17:00-18:00 E-mail: svo.ato@airastana.com representative office
Sheremetyevo International Airport Aeroexpress, 4th floor, Office 4.089 Opening hours: 09.00-18.00, Mo.-fr. Tel: +7 494 578 11 39
E-mail: svo@airastana.com
Airport business class lounge Lounge “Space”
Location:terminal E, airside, on the 3d floor, opposite 39th gate. Passengers visit Lounge after passing through passport control and staying in until flight boarding. Opening hours: 24 hours, Mo.-su.
novosibirsk
City office: Geodezicheskaya Str.
13, (daily). Tel: +7 383 315-36-26 Opening hours: 09:00-20:00, Mo.-su. TOLMACHEVO INTERNATIONAL Airport (OVB)
Airport ticket office
Tel: +7 383 216-97-50, +7 383 216-97-51 Air Astana Ticket Desk @ Check-in Desk International Terminal, Departure Hall Tel: +7 963 947 70 84
E-mail: ovb.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Currently not available
omsk
INTERNATIONAL Airport OMSK (OMS) Airport ticket office
Air Astana Ticket Desk @ Check-in Desk International Terminal, Departure Hall Tel: +7 962 0370014
E-mail: oms.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Currently not available
Paris
City office: AIR ASTANA c/o Discover The World Marketing
82, rue Taitbout, 75009 PARIS
Tel: + 33 1 70 64 46 77,
Fax: + 33 1 58 22 20 10
E-mail: par.sales@airastana.com Opening hours:
Mo. To Fr. 09.00-12.30/13.30-17.00 CHARLES-DE-GAULLE Airport (CDG): Check-in desks: Located at
Terminal 2A, zone7 Opening hours : 3hrs prior to departure time
Airport ticketing office: c/o Groupe Europe Handling
Located at Terminal 2A, zone 3 Opening hours: 3hrs prior to departure time, only during flight operations Airport Business Class lounge: Cathay Pacific Airways Lounge located between Hermes and Prada shops, on mezzanine level of Duty Free area after Passport Control Opening hours: 06.00-21.30
saint Petersburg
PULKOVO-2 INTERNATIONAL Airport (LED)
Airport ticket office
Air Astana Ticket Desk @ Check-in Desk Pulkovo-2 International
Terminal, Departure Hall
Tel: +7 911 258 78 79
E-mail: led.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge
St. Petersburg Business Lounge Location: Airside, after passport control, 2nd floor, Departure Hall Opening hours: 24 hours, Mo.-su.
seoul
City office: Air Astana Counter, Bohram Air Services Co., Ltd.,
7th Floor, Dong-wha B/D, Seosomoon-dong, Joonggu, Seoul, Korea 100-736
Tel: +82-2-3788-0170~2,
Fax: +82-2-756-8585
E-mail: bohram@bohramair.co.kr SEOUL INCHEON INTERNATIONAL Airport (ICN)
Airport ticket office
Air Astana Ticket Desk, Passenger Terminal, Room 2318
Tel: +82 32 7432620
E-mail: bohram@bohramair.co.kr Opening hours: 09:00-18:00, Mo.-fr. Airport business class lounge Asiana Airlines Lounge
Location: Airside, after passport control, Concourse A, 4th Floor, near Gate 119 Opening hours: 06:00-24:00, Mo.-su.
singapore
City office: Aviation
Services(gsa) Pte Ltd
100 Tras Street #09-01 Amara Corporate Tower Singapore 079027 Tel.: +65 6223 8377, +65 9669 8030 Fax: + 65 6223 8765
Reservations: pauline@ aviationservices.com.sg jasmine@aviationservices.com.sg
Tokyo
City office: Western Associates, Inc. (GSA), 1F Sumitomo Shiba - daimon Building, 2-5-5, Shiba -daimon Minato-ku, Tokyo, 105-0012 Japan Tel: + 81 3 5402 3572, +81 90 2211 4848 Fax: + 81 3 5402 3539
Reservations: imori@wai.co.jp; yanagawa@wai.co.jp
Tashkent
INTERNATIONAL Airport (TAS) Airport ticket office
Air Astana Ticket Desk @ Check-indesk International Terminal, Departure Hall Tel: +998 90 936 25 33
E-mail: tas.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Currently not available
Tbilisi
City office: 34 Chavchavadze ave.
5th floor, PIXEL building, Tbilisi, Georgia Tel: + 995 322 514 999
E-mail: tbs.sales@airastana.com INTERNATIONAL Airport (TBS) Airport ticket office
Air Astana Ticket Desk @ Check-in Desk International Terminal, Departure Hall Tel: +995 595 447414
E-mail: tbs.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Primeclass Lounge
Location: Airside, on the right side after passport control, 2nd floor Opening hours: 24 hours, Mo.-su.
Tehran
City office: Orasia (GSA)
No.114, Kajabadi St.,valiasr Ave., Tehran Phone: +98 21 429 67800 Extensions: 409-410
E-mail: res.iran@airastana.com IMAM KHOMEINI INTERNATIONAL Airport (IKA)
Airport ticket office
Air Astana Ticket Desk @
Check-in Desk, International Terminal, Departure Hall
Phone: +98 912 076 6875
Opening hours: 3 hours before schedule time of departure
Airport business class lounge Location: Transit hall
Opening hours: 24 hours, Mo.-su.
urumqi
URUMQI INTERNATIONAL Airport (URC) Airport ticket office
Air Astana Ticket Desk @ Check-in Desk International Terminal, Departure Hall Tel.: + 0086 991 3800 466
Fax: + 0086 991 3800 465
E-mail: urc.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Urumqi International Airport Lounge Location: Airside, after passport control, next to Gate 1
Opening hours: 3 hours before scheduled time of departure
Yekaterinburg
Koltsovo INTERNATIONAL
Airport (SVX)
Airport ticket office
Air Astana Ticket Desk @ Check-in Desk International Terminal B, Departure Hall Tel: +7 343 226 82 67, +7 343 226 81 62, +7 343 226 85 76, +7 912 657 90 80 e-mail: svx.airport@airastana.com Opening hours: 3 hours before scheduled time of departure
Airport business class lounge Location: Airside, after passport control, 2nd floor, near Gate 7, Departure Hall, Terminal B
Opening hours: 24 hours, Mo-su.