Highest approval rating from APEX
The American association APEX, the Airline Passenger Experience Association, awarded Air Astana 5 stars in the Major Regional Airlines category. The winners were announced in Boston on 24 September 2018 at an awards ceremony. The ratings are based on online reviews by passengers. Over one million flights operated by 500 airlines are rated in five categories: seat comfort, cabin service, food and beverages, in-flight entertainment and Wi-fi. In addition to this award, in 2012 Air Astana was the first airline in the CIS and Eastern Europe to be given the prestigious 4-star rating by the international agency Skytrax, alongside Best Airline Central Asia and India, both of which have been re-awarded each year for the past seven years. In 2018 Air Astana won the Travellers’ Choice Award given by Tripadvisor in the Regional Airlines – Asia category.