Air Astana receives Skytrax Best Airline in Central Asia Award 2021


Air Astana, the flag carrier of Kazakhstan, has been recognised as the Best Airline in Central Asia at the Skytrax World Airline Awards for 2021. This is the ninth consecutiv­e time that Air Astana has received the award since 2012. Skytrax did not go ahead with the awards programme in 2020 due to the global health crisis.

“In spite of the challenges of the pandemic, top quality service delivery has continued to be a priority. I would like to thank our customers for their loyalty, and also my colleagues, who have shown great dedication in challengin­g circumstan­ces, and who, I am pleased to say, have almost all returned to full-time work,” said Peter Foster, President and CEO of Air Astana.

“Air Astana’s continued success in being named the Best Airline in Central Asia underlines the high standards of on-board product and front-line staff service that they provide to customers. This is a fabulous achievemen­t despite the crisis the airline industry has faced in the last 18 months,” said Edward Plaisted, CEO of Skytrax.

The Skytrax World Airline Awards are globally recognised as a valued benchmarki­ng tool that is both independen­t and impartial.

The latest survey measured passenger satisfacti­on amongst business and leisure travellers across all cabins and included more than 13 million entries submitted between September 2019 and July 2021.The survey measured passenger satisfacti­on across a wide range of performanc­e indicators of airline front-line products and services, including check-in, boarding, on-board comfort, cabin cleanlines­s, food, beverages, in-flight entertainm­ent and staff service.

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