Dear Air Astana flyer,

The war in Ukraine is the latest challenge to confront the global airline industry. Since Russia’s invasion in late February, a series of restrictions and sanctions affecting key suppliers and partners has forced the Air Astana Group to cease all flights to, from and over the territory of the Russian Federation, as well as that of Ukraine. We have moved quickly to redeploy more capacity to Istanbul, Bodrum, Antalya, Frankfurt, London,

Seoul, cities in Georgia and Uzbekistan, and onto domestic routes in Kazakhstan. I am delighted to announce that we will soon resume flights to Montenegro and start services to Heraklion in Crete. We are actively considering flights to Prague and Bangkok which we hope to announce soon. Therefore despite the loss of key parts of our network, we are nonetheless committed to providing you with more choices and options on our growing fleet, shortly to be supplemented by two brandnew Airbus 321 Long Range aircraft, taking that fleet to ten aircraft.

We pray for people affected by the war, and that hostilities will end soon. Between 28 February and 16 March we were able to repatriate 896 Kazakhstan nationals from Ukraine via Katowice, Poland, and transport more than 100 tons of humanitarian aid to the Ukrainian people, much of it on the direct initiative of President Tokayev.

On 15 May we celebrate 20 years of service to you, our travelling public. We are deeply grateful for your loyalty and support, and I would also like to thank my dedicated and professional colleagues for enabling this remarkable journey to have come this far. Despite the huge challenges we are facing in our 20th year, I would like to assure you that we will continue to develop positively and dynamically, as we enter our third decade.

I wish you a pleasant flight today.