AIR ASTANA ROUND-THE-CLOCK CALL CENTRE

ALMATY AIRPORT

2nd floor, Office 99

E-mail: call.centre@airastana.com

ATYRAU (GUW)

Atyrau Plaza Business Centre 17B Satpayev St, Atyrau

Tel: +7 (7122) 58 44 77

E-mail: guw.cto@airastana.com

ATYRAU AIRPORT

2nd floor, office 1

Tel: +7 771 771 00 21

E-mail: guw.ato@airastana.com

AKTAU (SCO)

Almaty: +7 (727) 244 44 77

Astana: +7 (7172) 58 44 77

Mob: +7 702 702 44 77, +7 705 927 44 77

Hotline in case of flight delays or cancellations: +7 (727) 244 44 78 Whatsapp: +7 702 702 0074

Live chat 24/7: on the main page of the airastana.com website in the bottom right corner.

You can send any concerns or comments regarding the quality of service you receive to the Customer Relations Department:

4A Zakarpatskaya St, Centre 1, Almaty, Kazakhstan, 050039

Тel: +7 (727) 258 41 35, Fax: +7 (727) 259 87 01 help.airastana.com

AKTAU AIRPORT Terminal 1, 2nd floor Tel: + 7 702 702 01 68 +7 (7292) 60 97 57

AKT0BE (AKX)

AKTOBE AIRPORT

Tel: +7 (7132) 22 95 64

+7 771 771 00 20

E-mail: akx.ato@airastana.com

KYZYLORDA (KZO)

KYZYLORDA AIRPORT

2nd floor

Tel: +7 (7242) 30 63 64, 58 44 77 Mob: +7 771 771 00 18

E-mail: kzo.ato@ airastana.com

URALSK (URA)

URALSK AIRPORT

2nd floor

Tel: +7 (7112) 939 791, 58 44 77 +7 771 771 00 19

E-mail: ura.ato@airastana.com

OSKEMEN (UKK)

USK-KAMENOGORSK AIRPORT 1st floor

Tel: +7 (7232) 77 81 41

+7 771 771 00 16

E-mail: ukk.ato@ airastana.com

TARAZ (DMB)

TARAZ AIRPORT 2nd floor

Tel: +7 702 702 0322 E-mail: dmb.ato@ airastana.com

SHYMKENT (CIT)

SHYMKENT AIRPORT

Tel: +7 (7252) 45 51 28

+7 771 771 00 13

E-mail: cit.ato@airastana.com