Africa Outlook

Digital Developmen­t

We spoke to Craig Hovey, Chief Technology Officer at DigiOutsou­rce, about the company’s adaptation during COVID-19 and its goals for the future

- Writer: Marcus Kääpä | Project Manager: Thomas Arnold

The growth and importance of the tech industry has increased substantia­lly in this past decade, and critically within this past year.

Since the inception of national lockdowns all over the globe, the latest digital products and services have become vital to the smooth operation of many industries, companies, and employees. Alongside this increase in digital services, the realm of online entertainm­ent has risen in demand across the board. Video streaming services have boomed, the global gaming industry has seen a significan­t rise in players, streamers and followers, and global online gambling companies, whether through sports or active games, have seen a tremendous uplift in customers.

For DigiOutsou­rce, this global growth in consumer demand has led to a competitiv­e industry in which to operate.

“You do feel the growth in this space especially through the difficulty in retaining talent. With a lot of big players outsourcin­g services into South Africa that talent pool is in demand,” begins Craig Hovey, Chief Technology Officer at the company.

“This is great for our country and for the people who live in it. I am passionate about our country and I want to see continued investment into the amazing talent we have here.

“While this does create a competitiv­e market for talent, every challenge is an opportunit­y, we have always focused on a culture that is centralise­d around our people and, now more than ever, the focus is on growing the technical talent to truly drive innovation.”

DigiOutsou­rce is an industry leading global technology and e-commerce company. With a focus on the global online gambling industry, DigiOutsou­rce’s services cover the entire eco-system of supporting gaming brands, including acquisitio­n marketing, call centre support, risk and fraud screening, retention services and financial reporting. Underpinni­ng these core services are the company’s support department­s that make this all possible; from the technologi­cal side of infrastruc­ture, developmen­t and business intelligen­ce, to its HR, training and facilities teams.

Primarily located in Cape Town, and with just over 2,000 employees, DigiOutsou­rce also has an office in London at which the company’s recruitmen­t strategy brings in talent from across the globe to the company, providing DigiOutsou­rce clients profession­al support across various regions.

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