Digital Development

We spoke to Craig Hovey, Chief Technology Officer at DigiOutsource, about the company’s adaptation during COVID-19 and its goals for the future

The growth and importance of the tech industry has increased substantially in this past decade, and critically within this past year.

Since the inception of national lockdowns all over the globe, the latest digital products and services have become vital to the smooth operation of many industries, companies, and employees. Alongside this increase in digital services, the realm of online entertainment has risen in demand across the board. Video streaming services have boomed, the global gaming industry has seen a significant rise in players, streamers and followers, and global online gambling companies, whether through sports or active games, have seen a tremendous uplift in customers.

For DigiOutsource, this global growth in consumer demand has led to a competitive industry in which to operate.

“You do feel the growth in this space especially through the difficulty in retaining talent. With a lot of big players outsourcing services into South Africa that talent pool is in demand,” begins Craig Hovey, Chief Technology Officer at the company.

“This is great for our country and for the people who live in it. I am passionate about our country and I want to see continued investment into the amazing talent we have here.

“While this does create a competitive market for talent, every challenge is an opportunity, we have always focused on a culture that is centralised around our people and, now more than ever, the focus is on growing the technical talent to truly drive innovation.”

DigiOutsource is an industry leading global technology and e-commerce company. With a focus on the global online gambling industry, DigiOutsource’s services cover the entire eco-system of supporting gaming brands, including acquisition marketing, call centre support, risk and fraud screening, retention services and financial reporting. Underpinning these core services are the company’s support departments that make this all possible; from the technological side of infrastructure, development and business intelligence, to its HR, training and facilities teams.

Primarily located in Cape Town, and with just over 2,000 employees, DigiOutsource also has an office in London at which the company’s recruitment strategy brings in talent from across the globe to the company, providing DigiOutsource clients professional support across various regions.