A DYNAMIC DUO’S INVIGORATING APPROACH TO PROPERTY MANAGEMENT IN GHANA
Finnella Morrison and Louis Cofie are the driving force behind Quick Fix Property Management Limited. A company winning the trust of property owners in Ghana, amidst stiff competition from older, larger and more traditional competitors. Since 2017, they have amassed a client base of respectable names both local and international. The duo was interviewed on their rise up the property scene in Ghana.
WHAT WAS THE GAP YOU IDENTIFIED WITHIN THE PROPERTY MANAGEMENT INDUSTRY IN GHANA?
Finnella Morrison: The lack of a proper maintenance culture is the main gap I identified within the property management industry in Ghana. Property owners usually start off with beautifully built properties for residential or commercial purposes, which begin to deteriorate quickly a few years down the line, mostly because proper systems of routine maintenance are not exercised or ignored entirely. The resultant effect is a myriad of maintenance issues that feed into the gradual decline of the property. There are the property owners who prefer to manage their properties themselves, with the notion that this approach is cost effective. What they fail to realize is the need for;
• An encompassing and continuous maintenance approach
• Access to a vetted and trained pool of technical trade specialists
• A considerable understanding of the real estate service ecosystem in Ghana, for long term sustainability of a property
WHAT IS THE QUICK FIX APPROACH?
Finnella Morrison: The Quick Fix Approach, simply put, is “Rapid Solution Oriented”. Our main objective is to be a rapid response solution towards maintenance and repair work across properties. The key word being ‘rapid’, as response time by service providers in Ghana, is treated with little urgency. By starting as a response system for services, we were able to work out the nuances of working with different technical trade providers. From work ethic, professionalism, timeliness and after care service, we have been able to streamline our pool of technical trade personnel into a well-oiled, end to end property care machine. Four years down the line, the company not only offers exceptional maintenance services, but also manages commercial and residential properties. The larger percentage of our end-to-end management services, are property owners not resident in Ghana.
WHAT WOULD YOU SAY SETS QUICK FIX APART FROM EVERY ONE ELSE?
Louis Cofie: We apply attention to detail and a ‘dog-witha-bone’ approach to finding solutions to any problems a property might have. Another differentiator we hold close to our heart is effective communication and transparency between property owners, tenants, service providers and stakeholders. We give our property owners frequent updates on their property portfolios, using a system of emails, phone calls, and weekly personal or virtual meetings. We value our position as the central point of contact for tenants, service providers, regulatory bodies and all other stakeholders involved.
WHAT OTHER ASPECTS OF PROPERTY MANAGEMENT DO YOU HANDLE OTHER THAN MAINTENANCE?
Louis Cofie: Quick Fix has the arm of property sale and rental which include, potential tenant screening, lease drafting, rental and service charge fees’ issuance and collection and tenant care. Quick Fix also offers support and advisory services in the areas of valuations, structural assessments, insurance, legal support and accountancy.
CONCLUDING REMARKS
We offer vibrant, reliable and dynamic property management solutions. We are the property managers that you definitely need to call.