ABOUT #FAIRKITCHENS

Chefs are embracing a global movement that strives to make the hospitality sector a more attractive place to work. The initiative, named #FairKitchens, aims to create a space where staff happiness is as vital as customer satisfaction. These values are the ingredients of a happy kitchen: passion, communication and teamwork.

The goal is to work as T.E.A.M.S.

• Talk Openly

• Excite Passion

• Act as One

• Make Time

• Say Good Job

Unilever Food Solutions has its finger firmly on the pulse. The company is used to change and has tried to ensure the right structure is in place along with the correct personnel to meet evolving demands.

“It’s about constantly re-evaluating where you are. COVID19 has accelerated our digital transformation,” explains Van Rooyen. “It is incredibly exciting what people are able to do virtually across the world. We’re in a scary yet exciting time right now but we’ll see what happens.”

CUSTOMER-CENTRICITY

As a leader, Van Rooyen prioritises her customers and stresses the importance of pivoting quickly to meet requirements.

“We look specifically at customer relationship management and there are various tools and technologies that we’ve invested in globally that we would never have previously thought of. We’ve invested heavily in creating this really great experience for our customers. With new tools and technology that is available, we can really enhance that consumer experience.”