What it means to be a hotelier

Passion and focus key

TMohamad Jawhar

By Mohamad Jawhar

here’s more that goes into being a successful hotelier than you might think. An awesome hotelier, it is said, must be a lawyer, a teacher, a psychologist, an acrobat, and a doormat. It’s not just a job, it’s a mentality. Want to learn to be one? Here’s what you need to know.

This doesn’t mean just being pleasant and smiling at people. It means you have to love being around people. Your job isn’t just about clean rooms and comfortable beds, it’s about pleasing people. It’s more than just a “have a nice day” attitude. It’s more of a “how can I help you have a great day?” attitude. There is no task in running a hotel that is not in your job description. From working behind the bar, to helping make beds, the successful hotelier can do it all and does it all, willingly. Needless to say, you have to have an extremely strong work ethic. The hotel industry demands hard work and long hours. The guests are there for a holiday; you’re there to work your staff should feel like they can come to you for anything — which your door is always open to them. Your guests need to feel the same. A good leader is one who is approachable and who listens its hard work being a successful hotelier. Passion will help you put enthusiasm into the job even if you’re tired and stressed. Passion motivates other people, too — if your passion is genuine, your team will find it contagious and it will improve their outlook and performance most importantly: you need to focus on success. Focus is what directs the hotelier towards those activities which matter most. The best hotelier realizes that just being busy is not as important as being busy doing the right things.