Qualitynet launches cloud customer engagement solutions in Kuwait

KUWAIT: Qualitynet, Kuwait’s #1 ICT, Data Communications & Internet Services provider has selected Altitude Software to launch the first Cloud Customer Engagement Solution in Kuwait - Altitude Xperience Proactive. Altitude Software delivers a robust, modular contact center solution that handles all customer interactions and unifies all touch points throughout the organization. The two companies jointly participated in the Kuwait Digital Transformation Conference, the premier event for the customer experience industry in Kuwait, held from November 28 to 29, 2018 under the patronage of Qusai Al-Shatti, Director General - Central Agency for Information Technology (CAIT).

The highlight of Qualitynet’s participation at the event is the partnership announcement with Altitude Software and the introduction of their latest release of the awardwinning Altitude Xperience customer interaction management suite. Altitude Xperience helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations. It brings to market significant innovations to support next generation customer service, intelligent business campaigns, advanced contact centre management tools and AI-powered digital customer engagement.

Essa Al-Kooheji, Chief Commercial Officer at Qualitynet, stated “A vast majority of Contact Centers in Kuwait today are internal, especially those organizations that are unwilling to outsource their customer relationships and prefer to keep control of it, while not managing a contact center’s administrative constraints. Our cloudbased solution can substantially help these types of organizations, offering the same quality of service, performance and control of their customer relationships. Qualitynet’s expertise both in IT and Telephony, combined with our Data Centre expertise allows us to master all the components of this offer”.

“We are honored that the Altitude solution was chosen to power Qualitynet’s Cloud Customer Engagement offering,’’ said Riadh Boukhris, Altitude Software MENA President. “We bring companies more freedom of choice to benefit from a customizable, flexible technology offer. Altitude Xperience has a great track record in reducing operating costs and investments while achieving true customer engagement.’’