NBK serves its customers through 27 branches
KUWAIT: National Bank of Kuwait strives to meet its customers’ needs while adhering to the instructions of concerned health authorities regarding safety standards and social distancing rules to ensure the safety of both customers and employees. In this context, NBK has re-opened 8 additional branches in coordination with the Central Bank of Kuwait and Kuwait Banking Association, bringing the total number of operating branches as of today (Sunday 21st June), to 27 branches serving customers from 8:30 AM to 1:00 PM.
NBK abides by safety measures, including checking customers’ temperature before entering the branch, asking them to wear medical masks and gloves, and implementing social distancing rules to protect both customers and employees.
And in order to cater to the needs of customers from all segments, NBK has assigned branches to serve individuals and Corporate Banking Customers and Al-Amil Package based on the following governorates:
• Capital Governorate (a total of 10 branches): Rawda, Daiya, Dahiyat Abdullah Al-Salem, Shamiya, Kaifan, Surra, Abdullah Al-Ahmad (Previously Head Office), Ahmed Al-Jaber, Sharq and Ghazali
• Hawalli Governorate (a total of 5 branches): Bayan, South Surra, Salwa, Cinema Al-Salmiya and Al-Salam Mall, Salmiya
• Farwaniya Governorate (a total of 3 branches): Sabah Al-Nasser, Ardiya and Al-Andalus
• Ahmadi Governorate: (a total of 5 branches): Hadiya, Sabahiya, Riqqa, Ahmadi and Fintas
• Mubarak Al Kabeer Governorate (a total of 3 branches): Mubarak Al-Kabeer, Sabah Al-Salem and Sabhan
• Al-Jahra Governorate (a total of 1 branch): Jahra Commenting on the re-opening of additional branches, Ali Al-Mulla, Head of Domestic Branches, National Bank of Kuwait, said: “We have re-opened 8 additional branches after coordinating with the Central Bank of Kuwait and Kuwait Banking Association to meet our customers’ needs, as part of our constant efforts to provide them with the most convenient services since the beginning of coronavirus pandemic outbreak. Our main concern has always been to provide our customers with an integrated banking experience while keeping them safe through full compliance with all the instructions of the concerned authorities as well as precautionary measures.”
He added: “We are always keen to stay closer to our customers despite the exceptional circumstances. Throughout this crisis, we have continued to provide our services around the clock through our various digital banking channels, which we continue to develop by adding more services and upgrades, in addition to the exceptional services including the mobile branch.”
Al-Mulla stressed that NBK provides an outstanding example in crisis management with a proactive strategy to deal with exceptional circumstances through quick and comprehensive actions to minimize the impact and to ensure the continuation of providing our services with the same efficiency to all customers.
“NBK’s team, led by our front-liners, have always demonstrated their commitment especially during these exceptional circumstances, by saving no effort to ensure the continuation of the bank’s success journey, and these efforts are highly appreciated by all parties,” Al-Mulla concluded.
NBK provides its banking services through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.