Arabnet - The Quarterly - - Business -

None of the e-com­merce play­ers high­lighted re­turns as an is­sue, with most stat­ing that re­turn rates are very min­i­mal. How­ever, re­spon­dents did re­port that the re­turn rate starts to in­crease sig­nif­i­cantly af­ter 5-7 days; the high­est rea­son for re­turns be­ing dam­age. All those sur­veyed have clearly and con­sis­tently ap­plied re­turn poli­cies that are sim­i­lar for both off­line and on­line, in the case where they do have an off­line pres­ence.

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