Hospitality News Middle East - - NEWS - Lescle­fs­

A pin­ning cer­e­mony to of­fi­cially in­duct two new mem­bers from Phoeni­cia Ho­tel Beirut - Estelle Btaiche (rep­re­sent­ing the Le­vant in Cannes 2019) and Edouard Khoury - as well as Four Sea­sons Ho­tel Beirut chief concierge, Rox­anne De­fer­sane, to the global Clefs d’or or­ga­ni­za­tion took place on Satur­day, Oc­to­ber 13, at Améthyste Lounge. The event marked an im­por­tant mile­stone and saw the Phoeni­cia Ho­tel Beirut achieve the ac­co­lade of be­ing the first and only ho­tel in Le­banon to have three mem­bers of staff rep­re­sent­ing the ho­tel as ac­cred­ited Clefs d’or. Trans­lat­ing as The Golden Keys, the Clefs d’or is a re­spected in­ter­na­tional as­so­ci­a­tion of ho­tel concierges, with ap­prox­i­mately 4,000 mem­bers work­ing in over 80 coun­tries and 530 des­ti­na­tions, cov­er­ing ev­ery cor­ner of the world. Clefs d’or mem­bers are an elite fra­ter­nity, glob­ally con­nected, com­mit­ted to pro­fes­sional de­vel­op­ment and driven to set­ting new stan­dards for guest ser­vice per­fec­tion. Hos­pi­tal­ity News ME had the op­por­tu­nity to speak to Les Clefs d’or Hel­las’ pres­i­dent, Dim­itris Li­apis, about the or­ga­ni­za­tion.

Can you tell us more about the Lebanese del­e­ga­tion at­tend­ing the an­nual Congress in Seoul?

In Seoul, Rox­anne De­fer­sane was the first and only mem­ber at­tend­ing a congress from Le­banon. I’m happy to see that al­ready, four out of the six mem­bers have reg­is­tered to at­tend the 65th Union In­ter­na­tionale des Concierges d’hô­tels (UICH) congress in Cannes 2019. When at­tend­ing a congress, mem­bers are not cho­sen; full mem­bers world­wide can at­tend, ei­ther with their ho­tel’s sup­port or as in­di­vid­u­als pay­ing for them­selves. Le­banon will have a high num­ber of del­e­gates in Cannes, and this shows the im­por­tance given to learn­ing more about mem­o­rable hos­pi­tal­ity.

What is the process that even­tu­ally leads to an in­de­pen­dent chap­ter?

In­de­pen­dent Na­tional Concierge As­so­ci­a­tions may ap­ply to join Les Clefs d’or as a Na­tional Sec­tion and be­come of­fi­cially rec­og­nized and af­fil­i­ate sec­tions. As with in­di­vid­ual mem­ber­ship, the concierge as­so­ci­a­tion must be made up en­tirely of cur­rently em­ployed ho­tel concierges, who meet the re­quire­ments of the Les Clefs d’or In­ter­na­tional Statutes, and there must be more than 12 mem­bers. The process for ap­pli­ca­tion and ac­cep­tance as a mem­ber sec­tion of Les Clefs d’or is def­i­nitely ex­ten­sive.

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