Sands China ensures safety and well-being of its team members amid pandemic crisis

SANDS China has taken a series of preventive measures to ensure all team members have a safe working environment amid the pandemic outbreak as the group considers the 29,000 team members as its upmost valuable asset in the company.

The company has been following the local government’s guidelines on infection-prevention measures in the light of the novel coronavirus threat. Therefore, a series of preventive measures were set in place to ensure a safe and healthy working environment

In these trying times, the company has greatly attributed the success of its operations to the hard work of its large number of team members who have tirelessly worked amid the pandemic and were committed to continually provide an excellent standard of service.

Although the properties have scaled down operations – heeding to the call of the government to minimize gatherings to combat the spread of the virus – the company still largely enforces existing preventive measures.

“Sands China is so proud of its team members for their dedication and perseverance during this difficult time of the pandemic,” said Dr. Wilfred Wong, president of Sands China Ltd.

“Whether frontline staff or behind the scenes, management or rank and file, all of our team members have been playing a vital role in keeping operations running smoothly while implementing the many new measures that are keeping everyone safe. It is a challenge to which they have risen admirably,” added Dr. Wong.

To express their gratitude towards its team members that are continually working for the company to continue its operations, Dr. Wong and Sands China senior executives visited team members at the back-of-house and public areas of Sands China properties to cheer, motivate and

encourage team members.

They took the lead to wear facemasks, reminding team members to wear masks and maintain good personal hygiene.

The management was working hard along with all team members during that time to ensure the health and safety of its team members.

For Sands China, it was the wellbeing of the team members that matters the most as the pandemic outbreak has fueled fears and worries among the local labor market during this difficult time the city is facing.

Dr. Wong also recorded two short videos to extend his gratitude to all team members who remained with the company when the casinos were shut down for 15 days, and to encourage team members to walk together with the company to overcome the challenges posed by the novel coronavirus.

Meanwhile, in response to the government’s call of ensuring the health and safety of team members working amid the pandemic outbreak, the gaming operator has implemented a series of measures for its team member’s wellbeing.

As a socially responsible company rooted in Macao, the management team has worked hard to make their team members feel safe in their workplaces.

MOBILE PLATFORM FOR EFFECTIVE COMMUNICATION

Sands China’s mobile application allows for effective communication between the company and team members during emergencies such as the COVID-19 pandemic. The application regularly alerts team members on the status of the pandemic and provides real-time updates on transportation-related information.

CONDUCTING TEMPERATURE CHECKS, PROVIDING HAND SANITIZERS AND FACEMASKS

Since the early stages of the COVID-19 outbreak, Sands China’s procurement team has spared no effort to purchase COVID-19 relief items from all over the world. These items include facemasks, hand sanitizer and temperature scanners. Temperature scanners are setup at all team member entrances and hand sanitizer have been placed in all departments and at the back-of-house team member areas, as per government guidelines. The company has been providing complimentary facemasks to all on-duty team members every day since early February, with over 3.1 million facemasks distributed to date.

FLEXIBLE LEAVE PROGRAM AND WORKING HOURS

When schools were closed from February to May, Sands China offered a Voluntary Leave Reward Program and flexible working hours to team members, so that they could have more flexibility to take care of their families.

HYGIENE PATROL TEAM TO ENSURE WORKPLACE SAFETY

In line with the government’s hygiene advice, Sands China organized a “Hygiene Patrol Team” in March, to inspect the places team members frequently visit, such as the team member dining rooms and rest areas, to remind team members to keep a one-meter distance and to wear facemasks. The seating of the rest areas have also been rearranged at fixed distances to eliminate the risk of transmission.

ONGOING CLINIC AND LAUNDRY SERVICE

During the pandemic, Sands China has been offering non-stop medical clinic and uniform laundry services to team members, in order to ensure their health and safety.

BACK-OF-HOUSE ROADSHOWS TO SUPPORT LOCAL SMES

As part of the company’s ongoing support to local Small and Medium Enterprises, especially during this difficult time of the pandemic, Sands China has invited nine local SMES to hold back-of-house roadshows between May 11 until today, offering a variety of nearly 300 of their products and services.

It is the goal of the company to show support to local SME suppliers especially in these trying times.

The SMES are accepting consumer e-vouchers in support of the government’s latest initiative. Vendors benefit from direct access to more than 28,000 team members and the opportunity to raise their brand awareness and increase sales, while team members benefit from having the convenience of shopping for necessities at a discounted prices during their breaks. The company plans to host second round of roadshows in the near future as it continues to view them as strategic partners.

SALARY INCREASE

In recognition of team members’ contributions, the company increased the salaries of eligible team members effective March 1, 2020, benefiting 99% of Sands China’s more than 29,000 team members.