CONSUMER COUNCIL TO WAIVE FEES FOR CERTAIN MEDIATION, ARBITRATION SERVICES

The Consumer Council of Macao has announced that its Macao Consumer Dispute Mediation and Arbitration Center will waive the charge for complainants seeking mediation or arbitration services in consumer disputes where the compensation requested is below MOP100,000. For cases exceeding the amount, the charge will range from 1% to 5% of the total compensation requested. All complaints will incur prepayments prior to the launch of investigations, mediations or arbitrations. The charge levied by the Center should be equally shared between the two parties in a complaint. If a procedure is suspended in the interim, the charge will be calculated proportionately.