THE FIRST INTERNET OF TOILETS (IOT) SYSTEM

Sunway Pyramid has introduced Malaysia’s first Internet of Toilets (IoT) system for a seamless user experience. Part of the mall’s move towards digitalisation, the system sees the mall advance from a conventional washroom system to a more efficient management system to deliver a more connected, seamless experience for both the users and supervisors alike.

In partnership with Singapore’s Rigel Technology, the smart toilet system optimises commercial toilet performance with the IoT system via data collection.

With the previous maintenance system, supervisors often have trouble with cleaning performance, faulty equipment, and breakdowns as well as ineffective communication with the technicians that cause users’ underwhelming experience.

The IoT system also provided the mall’s management with an overview of the toilet’s function and performance through specialised sensors and monitors attached to toilet consumables such as soap, paper holders, paper towel dispensers and waste receptacles; main water fittings comprising taps, urinals lavatories and push valves, as well as environmental monitoring such as air quality, temperature humidity, people counter and interactive feedback panel. There are also ammonia sensors to timely detect ammonia and prevent foul smell in the washrooms.