Look Af­ter Your Con­sumers

Golf Digest (Malaysia) - - From The Gallery - Joseph Yoong | Bangsar South

I write this with ab­so­lutely no in­ten­tion to cause trou­ble for any­one.

All I want to do is spread aware­ness to the com­pa­nies in the golf in­dus­try af­ter my bad ex­pe­ri­ence when I first started play­ing.

You want our busi­ness but you give poor cus­tomer ser­vice.

I walk into a pro shop and I don’t even get any ser­vice from floor staff.

Then, I en­roll for a les­son at an academy but guess what? The pro can’t even show up on time for my les­son.

Bet­ter yet, he doesn’t an­swer my call a week later, be­fore I find out that he has left the academy.

It got me think­ing whether that for­eign swing coach is le­git­i­mately cer­ti­fied in the first place.

And why didn’t any­one in the academy call me to in­form me?

Even af­ter writ­ing a let­ter of com­plaint, I have not re­ceived any re­sponse from the academy.

No won­der there are so many buayas and un­eth­i­cal hack­ers.

Can any­one take ac­tion on bad busi­ness ethics in golf?

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