MII Ca­pac­ity Build­ing Projects

Insurance - - CONTENTS -

The Malaysian In­surance In­sti­tute (MII) has in­tro­duced 29 CBPs with the aim of im­prov­ing and en­hanc­ing ca­pa­bil­i­ties in de­vel­op­ing hu­man cap­i­tal across the in­surance in­dus­try.

Ca­pac­ity Build­ing Projects (CBP) were ini­ti­ated by Bank Ne­gara Malaysia in 2009 as one of the tools to up­lift the stan­dards and qual­ity of the train­ing in­sti­tu­tions.

To date, the Malaysian In­surance In­sti­tute (MII) has in­tro­duced 29 CBPs with the aim of im­prov­ing and en­hanc­ing ca­pa­bil­i­ties in de­vel­op­ing hu­man cap­i­tal across the in­surance in­dus­try.

PIL­LAR 1: RE­SEARCH & THOUGHT LEAD­ER­SHIP (CON­TENT FRAME­WORK AND QUAL­I­FI­CA­TIONS)

The ob­jec­tive un­der this pil­lar is to iden­tify key mile­stones in pro­fes­sion­al­is­ing train­ing to meet the re­quire­ments of the in­surance in­dus­try. MII has been de­vel­op­ing a num­ber of pro­fes­sional qual­i­fi­ca­tion pro­grammes to pro­mote higher stan­dards of pro­fes­sion­al­ism within the in­surance in­dus­try. Cur­rently, MII has de­vel­oped 77 mod­ules for life and gen­eral in­surance prac­ti­tion­ers that have at­tracted 29,117 par­tic­i­pants since 2010. In ad­di­tion, MII through PIAM, LIAM and MITBA is com­mit­ted to build­ing a pipe­line of young tal­ent to meet the tal­ent gap in the in­dus­try. In­tern­ships pro­gramme has been es­tab­lished in or­der to equip tal­ent with rel­e­vant in­surance knowl­edge to in­crease their com­pet­i­tive­ness and mar­ketabil­ity. A to­tal of 231 in­terns from the gen­eral, life in­surance and broking seg­ment have par­tic­i­pated in this pro­gramme and the av­er­age re­ten­tion rate of graduates recorded as of May this year is 60%.

PIL­LAR 2: TAL­ENT MAN­AGE­MENT

The ob­jec­tive un­der this pil­lar is to de­velop world-class pro­fes­sion­als across the in­surance in­dus­try. AIF’s Project Man­age­ment Of­fice (PMO) has been in­stru­men­tal in en­sur­ing proper gov­er­nance through­out the im­ple­men­ta­tion of the ca­pac­ity build­ing pro­grammes. PMO also en­sures the smooth man­age­ment of projects and ef­fec­tive de­liv­ery ac­cord­ing to project bud­gets and timelines as agreed by the trus­tees. A CBP Im­pact Study was con­ducted in 2014 and 2016 which re­flected MII had met its CBP ob­jec­tives.

PIL­LAR 3: SYS­TEMS TRANSFORMATION

This pil­lar lever­ages on tech­nol­ogy to achieve sus­tain­able and ef­fec­tive or­gan­i­sa­tional devel­op­ment. With the im­ple­men­ta­tion of an en­ter­prise wide integrated learn­ing man­age­ment sys­tem, MII can now lever­age on tech­nol­ogy to in­crease op­er­a­tional ef­fi­ciency and ac­cel­er­ate the ex­e­cu­tion of its hu­man cap­i­tal devel­op­ment strate­gies. The new sys­tem is able to ac­com­mo­date more than 100,000 ac­tive users. Cur­rently, MII is able to ad­min­is­ter an av­er­age of 6,000 ex­ams monthly. As an en­abler to drive hu­man cap­i­tal devel­op­ment in the in­surance in­dus­try, MII con­tin­ues to pro­vide the in­dus­try with wider ac­cess to MII’s train­ing pro­grammes and mod­ules via the e-learn­ing plat­form ac­ces­si­ble through www.mi­i4u.org.

PIL­LAR 4: KNOWL­EDGE MAN­AGE­MENT

The ob­jec­tive un­der this pil­lar is to con­sol­i­date MII’s po­si­tion as a lead­ing con­tent provider for the in­surance in­dus­try. MII has made a wide range of books, mag­a­zines, jour­nals and pe­ri­od­i­cals ac­ces­si­ble to prac­ti­tion­ers to help them keep abreast of the lat­est up­dates and new de­vel­op­ments in the in­dus­try.

As of June this year, the Re­search and Re­source Cen­tre at the MII City Cen­tre has 22,739 tra­di­tional and elec­tronic ma­te­ri­als in­clud­ing books, mag­a­zines, jour­nals and pe­ri­od­i­cals. A to­tal of 32,273 e-books and au­dio­books were ac­cessed and 4,606 by mem­bers.

The elec­tronic data­base, avail­able at the MII City Cen­tre, en­ables users to eas­ily find rel­e­vant ref­er­ence ma­te­ri­als.

Un­der this pil­lar, MII has also re­vised and pub­lished 21 in­surance books for its pro­fes­sional qual­i­fi­ca­tions, namely the As­so­ci­ate­ship of The Malaysian In­surance In­sti­tute (AMII) Lev­els 1 and 2.

This pro­gramme is de­signed to equip par­tic­i­pants with tech­ni­cal knowl­edge and prac­ti­cal skills rel­e­vant to the in­surance in­dus­try. MII has also pub­lished two new books, Cus­tomer Ser­vice Ex­cel­lence in In­surance and Managing In­surance Operations Prof­itabil­ity, with eight books cur­rently be­ing de­vel­oped.

PIL­LAR 5: BRAND BUILD­ING AND IN­DUS­TRY EN­GAGE­MENT (EN­HANC­ING FA­CIL­I­TIES)

The ob­jec­tive un­der this pil­lar is to en­hance the im­age of MII and the prod­ucts and ser­vices it of­fers, na­tion­ally and re­gion­ally.

In line with the ob­jec­tive to strengthen the brand eq­uity of MII, ini­tia­tives were un­der­taken to cre­ate aware­ness of and gen­er­ate in­ter­est in MII amongst stu­dents, par­tic­i­pants, ex­perts, train­ers and the in­dus­try as a whole.

MII has nine in­ter­na­tional af­fil­i­ates within the ASEAN re­gion and has es­tab­lished strate­gic part­ner­ships with Ja­pan, Sin­ga­pore, Tai­wan, Bangladesh.

The new MII City Cen­tre was es­tab­lished in a cen­tralised lo­ca­tion at Wisma Sime Darby to ser­vice in­dus­try prac­ti­tion­ers. MII has re­ceived pos­i­tive feed­back on its lo­ca­tion from its cus­tomers due to good ac­ces­si­bil­ity via pub­lic trans­porta­tion and the avail­abil­ity of park­ing fa­cil­i­ties.

As of June, the new MII City cen­tre has recorded a to­tal of 44,669 vis­i­tors since it opened in 2015.

The CBP has man­aged to pro­vide a strong plat­form for MII to pro­gres­sively raise its stan­dards and im­prove its prod­uct devel­op­ment to bet­ter meet the in­dus­try’s needs.

“AIF has done well in iden­ti­fy­ing the ca­pac­ity needed for the in­dus­try.

“ILMS sys­tem to be rolled out for the In­surance In­dus­try use is a step in the right di­rec­tion as it will im­prove ac­ces­si­bil­ity to train­ing pro­grammes and is in line with the move to­wards IT ap­pli­ca­tions in the younger gen­er­a­tion,” said Dato’ Koh Yaw Hui, Great East­ern Life As­sur­ance CEO.

“The move to the new MII City Cen­tre is a good move as it has im­proved the ac­ces­si­bil­ity, fa­cil­i­ties and se­cu­rity for stu­dents.

“The sub­sidised cour­ses con­ducted by MII have had some im­pact on the or­gan­i­sa­tions,” said Datuk Fran­cis Lai, Pro­gres­sive In­surance Ber­had CEO.

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