Commission gears up efforts to educate people
the services offered to consumers.
MAVCOM continuously carries out awareness and educational programmes to reach out to passengers on their rights. This includes reminders and notices at airports, infographics and educational articles published in the mainstream media, as well as on the ground activities such as educational videos on the ERL (Express Rail Link) and our presence at the recent MATTA fair.
The overall objective is to let travellers know how they should approach the airlines or airports when faced with issues during their air travels. team responds within seven days of the lodging of the complaint. We would like to empower the people to encourage them to lodge more complaints in order to assist us in creating a more robust and consumer-centric sector.
Applicants are also required to submit to DCA for an Air Operator’s Certificate (AOC) for their proposed operations and an ASL will only be issued to the applicant who holds a valid AOC issued by DCA.
Applications are assessed by MAVCOM based on a range of criteria, including but not limited to whether the applicant is a company incorporated in Malaysia and is directly under the control of a Malaysian company, as well as the ownership structure of the applicant, demand for air transport in the proposed areas of operation, the experience and competency of the management team of the company, the feasibility of the proposed business plan, the financial viability of the business and the existence of other similar services, their efficiency and regularity in the industry.
An application for an ASL will require a minimum of 90 days to process. The commission will only initiate the evaluation process of an application upon receipt of complete submission together with the prescribed fees. An incomplete application may result in a delay in processing and possible rejection.
In the event where a licence holder fails to comply with any conditions imposed by the commission, MAVCOM has the right to make variations to revoke or suspend the existing licence. MAVCOM may award an ASL for a period of up to 10 years from its date of effect.