Touch ‘n Go Sdn Bhd opposed to surcharge
KUALA LUMPUR: Touch ‘n Go Sdn Bhd (TNGSB) is taking a serious view of consumers’ concerns about the imposition of a 10 per cent surcharge at some parking lots.
Its corporate sales, marketing and communications division head, Aina Abdullah, said it supported the “no surcharge fee” business model and was conducting negotiations with parking operators, building owners and interested parties to waive the surcharge.
“This effort has resulted in the establishment of nearly 20 parking sites that provide cashless services without surcharge,” she said.
“While this is a small number, TNGSB will continue to encourage current and future partners to provide Touch ‘n Go services without imposing additional fees.
“While cash is still the preferred method of payment at many parking sites, some owners and operators have also chosen to adopt the Touch ‘n Go system as it provides a safe and convenient method of payment for customers.”
She said the installation of a Touch ‘n Go system at parking sites often involved several parties, in particular the parking operator, building owner and system integrator.
“Naturally, the costs of installation, system integration and ongoing maintenance are of concern to all parties involved.
“The surcharge is a cost recovery mechanism mutually agreed on by parking operators, building owners, system integration vendors, and Touch ‘n Go to ensure that this convenient alternative is available to customers.
“TNGSB promotes a ‘no surcharge fee’ business model.
“However, the model’s successful implementation requires the cooperation of all parties concerned.
“TNGSB continues to welcome suggestions and feedback in its effort to nurture an ecosystem that provides a convenient and cost effective cashless solution for the public.”
Parking lots with Touch ‘n Go systems that do not impose a surcharge fee are at:
BANK Negara headquarters (Medan Kupang)
BANK Negara Sasana Kijang WISMA MBSA, Shah Alam WISMA SPS, Jalan Imbi, Bukit Bintang
KTM Station Shah Alam (Section 19) NO. 136 Jalan Ampang
SUBANG Sky Park
LEGOLAND, Nusajaya, Johor EAST Coast Mall, Kuantan, Pahang
THE Mines, Seri Kembangan KOMPLEKS Mutiara, Jalan Ipoh SETIA City Convention Centre, Shah Alam
SHAFTSBURY Square, Cyberjaya
BIDARA Service Apartments, Jalan Sultan Ismail
INTERNATIONAL Medical University, Bukit Jalil
SS23, Taman SEA, Petaling Jaya
MENARA Prudential, Jalan Imbi VIVA Residency, Jalan Ipoh (will be launched in June 2017)
KUALA Lumpur City Hall street parking (Taman Tun Dr Ismail, Sentul, Desa Sri Hartamas, Bangsar etc.)
For more information, visit www.touchngo.com.my, @MyTouchnGo via Facebook and Twitter, SMS TNG <your inquiry> SEND to 36266, email careline@touchngo.com.my or contact the Touch ‘n Go Careline at 03-27148888.