‘Consumers not getting enough info’

KUALA LUMPUR: The Communications and Multimedia Consumer Forum of Malaysia (CFM) is urging consumers to fully understand the terms and conditions determining the fixed broadband price reduction proclaimed recently.

Through the initiative of Communications and Multimedia Minister Gobind Singh Deo, the Malaysian Communications and Multimedia Commission announced that broadband pricing has been lowered by up to 56 per cent.

Four service providers — Celcom, Maxis, TIME and TM — are offering the cheaper rates.

“The revision of broadband prices is something new, but consumers are not getting enough information,” said CFM chairman Mohamad Yusrizal Yusoff.

The organisation is receiving queries and complaints via social media on insufficient information about price, speed and other relevant details.

Yusrizal said certain packages come with contract extensions and telco subscribers need to contact their service providers for clarification.

Meanwhile, Celcom has started offering its new fixed-line broadband price in Sabah since September 16, Maxis to customers who’ve subscribed to a new contract since September 13, TIME since October 7 and TM since July 12.

Celcom is not offering a discount to customers who do not upgrade, whereas Maxis is offering a price reduction to those who are not keen to upgrade.