OOPS! AN­OTHER SLIP

Cathay sells US$16,000 flight tick­ets from Por­tu­gal to HK at 90pc ‘dis­count’

New Straits Times - - BUSINESS -

LESS than two weeks after say­ing it had a tick­et­ing er­ror that gave away premium seats at huge dis­counts, Cathay Pa­cific has done it again.

This time, some vis­i­tors to their book­ing site got lucky on flights from Europe to Hong Kong.

The South China Morn­ing Post re­ported yes­ter­day that the car­rier of­fered first-class seats from Por­tu­gal to Hong Kong at a tenth of its orig­i­nal price of US$16,000 (RM65,920).

Since Cathay Pa­cific Air­ways Ltd didn’t fly di­rect from Lis­bon to Hong Kong, the tick­ets in­cluded a leg to Lon­don, Zurich or Frank­furt through part­ner air­lines, said the news­pa­per.

“We are aware of the er­ror on some fares from Europe on our web­site be­cause of an in­put is­sue,” said a spokesman yes­ter­day, adding that the sale of such fares was stopped im­me­di­ately.

“For the small num­ber of cus­tomers who have pur­chased the tick­ets, we look for­ward to wel­com­ing you on board to en­joy our premium ser­vices.”

The re­peat of the glitch adds to the em­bar­rass­ment the car­rier faced last year when a hack on Cathay’s com­puter sys­tems ex­posed pri­vate in­for­ma­tion of 9.4 mil­lion pas­sen­gers in the world’s big­gest air­line data breach.

Around New Year’s day, Cathay sold such dis­counted round-trip busi­ness-class tick­ets from Viet­nam to Canada and the United States, and later said it would hon­our the fares.

BLOOMBERG PIC

An Cathay Pa­cific Air­ways Ltd em­ployee as­sist­ing a cus­tomer at the Hong Kong In­ter­na­tional Air­port. The air­line suf­fered two tick­et­ing er­rors in around two weeks.

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