MORE NET COMPLAINTS DURING MCO 2.0
Network connectivity issues increased almost twofold in first quarter, says MCMC
COMPLAINTS involving network connectivity increased almost twofold in the first quarter of this year, according to data from the Malaysian Communications and Multimedia Commission (MCMC).
MCMC chairman Dr Fadhlullah Suhaimi Abdul Malek said in the final quarter of last year, it recorded 28,577 complaints compared with 59,739 in the third quarter.
But the number of complaints rose to 54,538 in the first quarter of this year, he said.
“This might be due to the reenforcement of the Movement Control Order (MCO) on Jan 13.
“Since more people are working from home, there are more connectivity issues,” he said in an online media briefing update on the Jalinan Digital Negara (Jendela) quarterly report yesterday.
He said the complaints were mainly due to shifts in traffic from businesses and offices to residential areas and increased demand for bandwidth due to the MCO.
Poor coverage of 4G and LTE had the most number of complaints at 29,495, followed by no 4G and LTE coverage at 8,908 complaints.
Fadhlullah Suhaimi said: “Service providers are continuously upgrading and optimising the infrastructure in the reported districts to improve the service quality.”
Meanwhile, the cost of doing business with states for building tower structures up to March 31 was categorised as high in 10 states.
Sarawak was listed as the highest for the cost of deployment of a new tower for the first year at a maximum price of RM37,600.
Fadhlullah Suhaimi said local governments in each state fixed their own criteria and rates.
“The cost of approval differs according to local authorities. It is similar to quit rent, where the amount is different for different areas.
“Moreover, the cost of deployment, in terms of logistics, to remote areas is slightly higher.”
Those present during the online session were Telekom Malaysia Bhd group chief executive officer Imri Mokhtar, Celcom Axiata Bhd CEO Idham Nawawi, DiGi chief executive officer Albern Murty, Maxis CEO Gokhan Ogut, Time executive director Lee Guan Hong and U Mobile head of regulatory Eric Liew Sze Yarn.