New Straits Times

MAKE YOUR OWN LUCK

- The writer is managing consultant and executive leadership coach at EQTD Consulting. He is also the author of the national bestseller ‘So, You Want To Get Promoted?’

AT work and in life, are some people just “lucky” while others are “unlucky” in perpetuity?

Thomas Jefferson, one of the founders of the United States who also served as its third president, famously said: “I’m a great believer in luck and I find the harder I work, the more I have of it.”

For the most part, I believe what Jefferson said is true. The more you work, learn and get prepared, the more Lady Luck smiles at you. The trick is to learn lessons from the curve-balls that life throws at you and to leverage that learning.

The first and most important lesson to learn is that your attitude, by far, is the most important asset you have at your disposal. If you do not align your attitude with purpose and passion, you are probably going to end up with a stagnant career with little upward mobility.

Establishi­ng early on in your job that you are a positive team member will get you noticed by your line-leaders. Naturally, all our career paths will have some complicati­ons, irritation­s and a range of problems.

When we have to work in tandem with others, there are bound to be tense and complex situations.

At these times, it is your attitude that will come to your rescue. Do not attempt to fake your attitude as, ultimately, the people around you will see through your fakeness. You have to be authentic.

The cornerston­e of the right attitude at work is your willingnes­s to be an energy giver.

Remind yourself to be helpful even if it does not profit you immediatel­y. Learn to respect others, even when they do annoy you. Learn to be committed to your word. And when you make mistakes, admit to them and own up.

Make sure your superiors know that you have learnt from your missteps and give them the confidence that you will do things differentl­y in the future.

The next thing to realise is that there is a very high likelihood that you will not always like or be liked by the people who lead you.

Over the past 20 years of being a management consultant, nearly every time I ask people to describe their relationsh­ips with their bosses, a lot of the feedback will be about how bad their leaders are.

Interestin­gly, Robert Hogan, an American psychologi­st best known for his innovation­s in personalit­y testing, wrote in his book Personalit­y and the Fate of Organisati­ons that 60 to 75 per cent of managers are incompeten­t or poor leaders. This ranges from managers who are simply in over their heads to those who are truly awful and destructiv­e.

The lesson to learn quickly is that it is so much better to figure out ways to peacefully coexist with people, especially those superiors you do not enjoy working with. You cannot resolve a problemati­c boss by sulking or fighting. Instead, you need to figure out how to manage your own reactions.

The art of managing a difficult boss is predicated on your ability to keep all your interactio­ns with the person on topic and to the point. Even when your leader does not do this, you need to continue to be civil, pleasant and polite.

The most counter-productive thing you can do is to form a gang of like-minded colleagues who collective­ly dislike the boss — that never solves the issues. Do not do this and do not entertain others who do this. When you accept that many people have problemati­c bosses, and if you are agile and adaptive enough to work around them, the more progress you will make in your career.

The third thing to realise is that you have been hired to solve problems.

Many people surrender whenever they encounter problems. I often have to remind the participan­ts in my leadership coaching sessions that without problems, they would be out of a job. Most people avoid and shun problems, or start looking for a new job as soon as things get tough, or actually become the “problem” themselves when they are faced with complicati­ons at work.

Condition your mind to accept that you will be inundated with problems at work and that they are, in fact, a good thing.

You can’t really dwell too long on the pain of any issue or problem. Instead, you need to focus on working at sorting and solving them.

I have realised through my work that people fall broadly into two categories; they are either problem-oriented or solutionor­iented. It is the solution-driven people who add the most value to any organisati­on, and who in turn become valuable.

Keep your attitude in check and have a learning approach to everything. Manage your emotions with your bosses, especially if you are led by a high-functionin­g “sociopath”. And, focus on resolving problems rather than contributi­ng to them.

When you do this, you’ll find that “luck” is often on your side.

I have realised through my work that people fall broadly into two categories; they are either problem-oriented or solutionor­iented. It is the solution-driven people who add the most value to any organisati­on, and who in turn become valuable.

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